Job Description

Work Order Dispatcher

Are you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Work Order Dispatcher to support Terrestris Global Solutions' ground operations in Los Alamitos, CA.

This work is to be conducted on weekends and entails 12-hour shifts.

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

As the Work Order Dispatcher you will be responsible for coordinating and assigning tasks (or work orders) to field workers, technicians, or service teams in various industrieslike maintenance, construction, utilities, transportation, or IT services. Work orders will likely include issues with electrical systems, HVAC, and plumbing as well as requests for ice, water, vehicle checkouts, etc.

You will:

• Receive work orders: Monitor phone for service request calls from customers, internal departments, or automated systems.
• Schedule jobs: Determine when and where tasks need to be done based on priority, worker availability, and location.
• Assign work: Send jobs to the appropriate vendors, field personnel, or teams.
• Track progress: Monitor the status of work orders and ensuring they're completed on time.
• Communicate with teams: Keep workers informed about job details and handling real-time updates or issues.
• Update systems: Log work completion, delays, or rescheduling in dispatch or work management software.
• Other administrative and general labor tasks, as required.

What qualifications do you look for?

• Authorization to work in the U.S. permanently without sponsorship.
• A High School Diploma or equivalent.
• Strong communication and organization skills.
• Demonstrated phone etiquette.
• Demonstrated effective time management.
• Familiarity with dispatching software or CMMS (Computerized Maintenance Management Systems).
• Ability to multi-task and solve problems quickly.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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