Job Description
Title - T029 - VoiDat Comm- Voice and Data Communications Engineer- Jr to Mid-level will work Number of Slots - 3, Locals to (DC, MD & VA) Area Pay Rate to Candidates - $40/Hr on W2 DC OCFO (Office of the Chief Financial Officer DC Govt) Duration - 12 Months with possible extension. Visa - NO H1-B Skills Matrix Required: - 1-5 years of experience developing, operating and maintaining voice, wireless video, and data communications Systems - Required
- 1-5 years of experience providing direction for communications activities related to large communications Networks. Required
- Troubleshoot daily telecom related issues in the areas of desk phones, call center applications, mobile devices, and data \ voice ports. Required
- Proven experience with telecom system PBX\ACD\UIP. Required
- Proven experience with Call Center Environment. Required
- Bachelor's degree in IT or related field or equivalent experience. Required
As part of the OCFO technology team, this position is responsible for providing support to internal and remote users by installing, configuring, and upgrading OCFO telecommunication products, including Avaya, CISCO, Aspect Unified Communication, Webex Audio\Video conferencing, VoiP, SIP, analog lines, eFax, and mobile devices.
Duties and Responsibilities: 1. Serve as the first point of contact for customers seeking Telecom related technical assistance over the phone or email
2. Monitoring and maintaining of OCFO Voice Network and reporting issues to Telecom ISP/Cloud Hosting Vendor (OCTO) using remedy Portal ticketing system.
3. Work with Telecommunications Partner (Aspect) on upgrades and patch management of voice products.
4. Managing Helpdesk Tickets of Telecom related issues using Zendesk.
5. Configuring new hires user profiles for Voicemail and Display name change on desk phones in timely manner
5. Update Equipment Inventory documentation of the telephony infrastructure and Voice network infrastructure.
6. Maintain Voice network cabling closets and cable location inventory.
7. Perform technology refreshes, mobile devices iOS update in accordance with OCTO AirWatch policy
8. bility to document work activities into meaningful incidents or tasks in the Zendesk system.
9. Performs all duties in accordance with OCFO policies and procedures
10. Maintain inventories of all OCFO Telecom assets using the FCMS inventory and Telecommunication Portal to secure assets
11. Participate in the development of the documentation of Telecom infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.
12. Participate in meetings as required and directed to insure clear communication within IT Operations.
13. Install and move assets as required according to OCFO IT Operation processes.
Education: Bachelor's degree in IT or related field or equivalent experience
Job Tags
Work at office, Local area, Remote work,