Job Description

Job Description

Supply Chain Analyst (Export Delivery Analyst)

Maplewood, MN 55144

Duration: 12+ Months

Pay rate: $25-30/Hr.

Job description:

The Export Delivery Analyst is a pivotal role within the global supply chain, responsible for orchestrating the end-to-end export delivery process.

This includes managing the order-to-cash cycle, ensuring full compliance with international trade regulations, and maintaining the integrity of ERP data (e.g., SAP).

The role demands a blend of operational expertise, regulatory acumen, and cross-functional collaboration to deliver timely, cost-effective, and compliant shipments to customers, distributors, and regional hubs worldwide.

Key Responsibilities

• Export Operations & Traffic Management
• Plan, coordinate, and execute international shipments via air, sea, and land, ensuring strict adherence to Incoterms and on-time delivery.
• Oversee the entire delivery lifecycle, from order entry and dispatch to final delivery, including last-mile completion and proof of delivery (POD).
• Proactively monitor transportation timelines, resolve shipping issues (delays, damages, delivery failures), and manage shipment tracking tools to keep all stakeholders informed.
• Ensure seamless handoff of export shipments from warehouse teams to carriers, freight forwarders, and customs brokers.
• Carrier & 3PL Management
• Manage relationships with freight forwarders, carriers, and third-party logistics providers (3PLs).
• Negotiate service terms, monitor carrier performance using KPIs, and initiate corrective actions as needed.
• Conduct regular reviews and audits of 3PL and carrier performance for quality assurance and cost control.
• Analyse trends in delivery failures, carrier delays, and customs clearance bottlenecks to develop mitigation strategies.
• Maintain delivery dashboards and provide visibility to internal stakeholders on shipment status and customer delivery satisfaction.
• Customs Documentation & Trade Compliance
• Prepare, audit, and manage all shipping documents (Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, customs declarations).
• Ensure compliance with international trade laws, including HS/HTS classifications, export licensing, and sanctions screening.
• Maintain accurate export records for internal audits and external regulatory requirements.
• Collaborate with Customer Service, Trade Compliance, Finance, and Channel Specialists to align on order readiness, documentation flow, and issue resolution.
• Escalate unresolved delivery issues that affect customer commitments or compliance risks.
• Participate in post-shipment reviews and root-cause analysis sessions

Required Qualifications

Experience: Minimum 2 years in customer service, order management, or international logistics.

Knowledge:

• Foreign trade regulations and compliance (e.g., ITAR, EAR, HS/HTS classification, Incoterms).
• International logistics and shipping processes.
• Proficiency in ERP systems (SAP or similar).
• Experience with Letters of Credit and trade finance is advantageous.

Skills:

• Analytical and problem-solving skills with attention to detail.
• Excellent communication and coordination abilities.
• Strong organisational and time-management skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office and data analysis tools.
• Letter of Credit (L/C) & Trade Finance
• Review and interpret Letters of Credit to ensure compliance with documentary terms.
• Coordinate the timely submission of compliant documents to banks, resolve discrepancies, and ensure prompt payment collection.
• Customer Engagement & Final Destination Challenges
• Act as a key liaison for international customers regarding documentation, delivery timelines, and export process inquiries.
• Provide proactive updates and resolutions to customer issues related to customs clearance and final destination delivery hurdles.
• Collaborate with distribution partners, local agents, and end users to troubleshoot and resolve last-mile delivery challenges.
• Continuous Process Improvement
• Identify process inefficiencies, implement methodologies, and recommend automation opportunities.
• Lead or participate in cross-functional projects to reduce export cycle time, improve document accuracy, and enhance customer satisfaction.
• Create and maintain performance reports and KPIs related to export efficiency and compliance.
• Recommend and implement improvements to reduce delivery lead times, improve visibility, and enhance customer experience.
• Collaborate with IT and supply chain teams to improve tracking systems, automated alerts, and integration with TMS/ERP systems.
• Support global logistics strategy development through regional delivery insights and lessons learned.
• Cross-Organisational Collaboration
• Partner with Trade Compliance and Regulatory Affairs to ensure adherence to international trade regulations and export restrictions.
• Work closely with internal teams (Customer Service, Finance, Channel Specialists, Pricing Ops, Regulatory) and external partners (carriers, 3PLs, customs brokers) to ensure seamless export operations.

Education:

Bachelor's degree in business, Supply Chain, Logistics, International Trade, or a related field.

Benefits:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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