Job Description

Description In accordance with the established mission, policies, and procedures of 1-800-Flowers.com and/or specific instructions from the QA Manager, the QA Supervisor is responsible for ensuring the facility complies with all Local, State, and Federal laws related to a food production environment. This position is primarily responsible for food safety, continuous improvement, and quality. Major responsibilities include:

• Enforcing all internal Quality and Food Safety requirements and ensuring compliance with Federal, State, and GMP standards throughout the company.
• Acting as SQF Practitioner, PCQI, and as a member of the Food Safety and Quality Team.
• Hiring, training, and supervising QA staff, including developing and implementing training programs related to QA standards, GMPs, policies, and regulations.
• Managing the daily operation of the SQF System and QMS processes as appropriate.
• Identifying and communicating potential quality and safety risks to the Quality Manager.
• Documenting irregularities and establishing corrective actions.
• Maintaining the HACCP program.
• Managing programs such as environmental monitoring, pest control, and ethylene monitoring as requested.
• Overseeing product recall/traceability programs and conducting mock recalls.
• Assisting with audits and providing regular updates to leadership on QA issues.
• Developing effective communication and record-keeping with all departments and attending weekly production meetings.
• Monitoring production processes to ensure conformance with specifications and standards.
• Ensuring the quality of finished products through testing and visual examinations, and managing out-of-spec products.
• Leading investigations and analyzing data for quality issues.
• Performing other duties as assigned.

Qualifications include:

• Bachelor's Degree or 3-5 years of experience in Quality.
• Minimum of 2 years of supervisory or management experience.
• PCQI Certification preferred.
• Experience with SQF/FDA audits preferred.
• Proficiency in Office software (Word, PowerPoint, Access) required.
• Experience with Warehousing Management systems (SAP/Oracle) and other software (ETQ/Genesis/PLM) preferred.
• Ability to understand label requirements, lot code formats, procedures, diagrams, flow charts, and specifications.

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