Call Center Customer Service Representative Job at LHH, El Segundo, CA

VHlDd2U5QXpRR1g4dHJqb3I3VDB3bzdLZUE9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

JPMorgan Chase & Co.

Global Corporate Banking - Financial Planning & Analysis, Vice President (New York) Job at JPMorgan Chase & Co.

 ...line of business CFOs, and peers across Finance & Business Management. As a VP in Financial Planning & Analysis within Global Corporate Banking, you will be responsible for one of our key business segments, delivering value-added financial reporting and analysis, and... 

Andersen Corporation/Renewal by Andersen

Retail and Event Marketing Promoter - Pittsburgh, PA Job at Andersen Corporation/Renewal by Andersen

 ...Ambassador, Field Marketing Representative, Event Coordinator, Product Demonstrator, Retail Sales Associate, Visual Merchandiser, Store Promotions Coordinator, Customer Engagement Specialist, Trade Show Representative, Social Media Event Promoter. Andersen has set a profit... 

Dental Horizons

Dentist Job at Dental Horizons

We are looking for seasoned dentist that is looking to take the next step of their career and enter a path to practice ownership. Dental Horizons is a private dental office that makes decisions that create a triple win for our patients, our practice, and our employees... 

PetSitter.com

Pet Sitter Wanted - Pet Sitter Needed In Poinciana, Fl Enjoy $45 Daily Caring For Furry Friends! Job at PetSitter.com

I'm Raul, a devoted pet owner in Poinciana, Florida, looking for a reliable pet sitter to care for my beloved cats and dogs. With my...  ...exercise and fresh air. Additionally, if you have skills in pet grooming, that would be a great bonus.I pay $45 daily for pet care, and... 

Alcon

Practice Experience Manager Job at Alcon

 ...and Dry Eye Solutions. Alcon is seeking a Category Development Manager to work with 7-9 Alcon Account Managers within an assigned District...  ...corporate and District financial objectives by focusing on practice building and execution. * Responsibilities to include in-office...