Job Description

Job Description

Job Description

Company Description

At Urgent Pet Care, we know pets are family. When emergencies happen, our team is here to provide lifesaving care and compassionate support. Our Customer Service Representatives (CSRs) are the heart of that mission — the first smile, the first reassuring voice, and the steady hand helping families through stressful moments.

Imagine that it’s a busy evening, and a family rushes in with their dog who suddenly became ill. You meet them at the door, calm their nerves, and help them check in quickly. While our medical team begins care, you keep the family updated, answer their questions, and reassure them that their pet is in good hands. By the end of the night, you’ve not only helped save a life, but you’ve made a frightening experience a little easier for someone who loves their pet dearly.

As a customer service representative at Urgent Pet Care, you’ll be more than “front desk”. You’ll be a guide, a comfort, and an advocate for pets and their people!

Our hours of operation are:

• Monday - Saturday: 8 am - 12 midnight
• Sunday: 8 am - 10 pm

Check us out here!

Job Description

Your Day-To-Day May Include:

• Greeting clients with kindness and empathy, whether in person or on the phone.
• Helping worried pet parents check in quickly and smoothly.
• Keeping clients updated about their pets while they’re in our care.
• Managing records, payments, and paperwork with attention to detail.
• Working closely with our medical team to make sure communication is clear and timely.
• Offering support to families who may be scared, anxious, or overwhelmed. 

Our CSRs offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Why You’ll Love Working Here:

• You’ll make a real difference every single day.
• Join a supportive, close-knit team that has each other’s backs.
• Learn and grow in the exciting world of veterinary emergency medicine.
• Competitive pay, benefits, and the chance to be part of something meaningful.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development!

Qualifications

We’re looking for:

• Experience in customer service (veterinary or medical background is a bonus , but not required as we’re happy to train the right person!).
• Must be able to work evenings, weekends, and holidays, because emergencies don’t keep office hours.
• Someone who truly loves helping people and understands how much pets mean to their families.
• Strong communication and multitasking skills- you can stay calm and focused even when things get hectic.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: 

Job Tags

Full time, Part time, Work at office, Night shift, Weekend work, Sunday, Saturday, Afternoon shift,

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