Job Description

Job Description

Job Description

Job Summary

King Veterinary Clinic is a fast-paced veterinary office dedicated to providing exceptional medical care and customer service . We are a close-knit team that values collaboration, efficiency, and compassionate care for our patients and their owners. This is a dynamic role for a highly motivated and detail-oriented individual who can thrive in a busy environment and serve as the central hub of our clinic's daily operations.

Responsibilities 

*   Practice oversight - Ensure the seamless flow of daily operations, balancing administrative, client and                                                       personnel needs
- Implement and enforce clinic policies and procedures to improve efficiency
- Act as primary point of contact, resolving any issues promptly
- Maintain a clean, safe and organized office environment.

• Team leadership and human resources -  Manage and supervise front office staff and vet assistants                                               - Coordinate staff schedules to ensure adequate coverage for all operational hours

- Mediate personnel issues and facilitate conflict resolution with fairness and discretion
- oversee appointment scheduling, billing and all client communications
- Address client inquiries, and concerns in a professional and empathetic manner
- Ensure a high level of client satisfaction through effective communication

• Financial administration - Manage daily accounting transactions including billing and accounts receivable

- Oversee inventory, purchasing and ordering supplies
- Ensure the collection of payments from pet owners

• Record-keeping and technology - Maintain accurate client and patient medical records                                                                                              - Manage and troubleshoot practice management software                                                                                      - Ensure compliance with all regulations for controlled substances

Qualifications

• High school diploma/GED required; degree in business administration related field preferred
• Previous experience as an Veterinary Office Manager or similar position preferred
• Experience with veterinary practice management software is an asset
• Skilled in Microsoft Office, Excel, and Outlook
• Excellent time management skills and ability to prioritize multiple tasks
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• A genuine passion for animals and their well-being

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