Job Description

User Experience Researcher

Glean is seeking a User Researcher to uncover meaningful insights that shape our AI platform, using a diverse mix of qualitative and quantitative research methods. Reporting to our User Research Lead, you will drive research initiatives that inform product strategy, support decision-making across the product development lifecycle, and champion the needs of our users throughout the organization. Youll collaborate daily with product, design, engineers, and go-to-market teams, translating research findings into actionable guidance for teams across the organization. Your expertise will contribute to scaling our research function and nurturing a deeply collaborative, learningdriven team culture focused on creating experiences that resonate across diverse industries.

You will:

• Drive mixedmethods research defining and executing studies across discovery, generative, and evaluative phases for Gleans product domains.
• Own endtoend research initiatives leading all phases from scoping and method selection through recruiting, data collection, synthesis, and delivering decisionready outputs.
• Partner with crossfunctional teams collaborating with product, design, engineering, and GTM to prioritize highvalue research that balances rigor and scrappiness in our fastpaced environment.
• Synthesize insights into strategy crafting clear narratives and crisp recommendations that shape product direction, prioritization, and design decisions across the organization.
• Pioneer AIenhanced research embedding AI tools into research workflows, continuously improving processes and operations while maintaining insight quality and validity.
• Scale research practice establishing qualitative/quantitative programs and frameworks, mentoring others who conduct research, and democratizing research capabilities across teams.
• Build foundational understanding developing personas, journey maps, and JTBD frameworks that help teams deeply understand enterprise users and their workflows.

About you:

• Experience: 5+ years in user research with a strong record of influencing B2B / enterprise product direction through insights, data triangulation, and storytelling.
• Methods expertise: Demonstrated excellence in qualitative methods (indepth interviews, contextual inquiry, journey mapping, JTBD) with solid quantitative skills in survey design and analysis.
• Work AI curiosity: Passion for enterprise users, the future of work, and how AI can augment human intelligence with handson experience incorporating AI tools into research workflows.
• Ownership mindset: Operate independently amid ambiguity, prioritizing by user and business impact while thriving in highgrowth startup environments.
• Communication: Clear, persuasive communicator with strong narrative craft able to make complex findings accessible and actionable for diverse audiences.
• Educational background: Bachelors degree in HCI, Psychology, Anthropology, or related field; Masters preferred.

Location: This role is hybrid (4 days a week in our Palo Alto or San Francisco office).

Compensation & Benefits

The standard base salary range for this position is $140,000 - $180,000 annually. Compensation offered will be determined by factors such as location, level, jobrelated knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous timeoff policy, and the opportunity to contribute to your 401k plan to support your longterm goals. When you join, youll receive a home office improvement stipend, as well as annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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