Job Description
Job Description
Job Description
This role is responsible for providing triage (sorting/prioritizing patients) telephone service to ensure prompt identification of patients with low to high-risk conditions and for providing care to patients.
- Evaluates and assesses patients' health care needs based on patients signs and symptoms, utilizing established triage protocols and guidelines.
- Monitors and responds to triage calls in person or on the nurse phone line.
- Demonstrates critical thinking that results in good decision making and appropriate actions to obtain desired outcomes.
- Communicates and collaborates with the patient and patient's representatives and medical team to promote optimal and realistic goals and outcomes.
- Determines urgency and necessity of an appointment based on a clinical assessment of a patient's condition and history.
- Utilizes Access of hospital and laboratory systems with application of appropriate clinical information for the clinical care of the patient.
- Documents in the electronic health record (EHR), triage assessment, plan, implementation and evaluation, follow-up.
- Consults with physician regarding medication adjustments, and other patient issues which do not require an office appointment.
- Utilizes ability to understand and deliver results to patients.
- Utilizes approved prescription refill protocols to take action on patient requests for medication refill(s) as an agent of the provider.
- Prioritizes work tasks and completes tasks in a timely manner.
- Provides patient education regarding disease processes, therapies and health conditions.
- Reduces conflict and increase patient satisfaction whenever possible through timely response to patient calls.
- Administers medications and performs nursing procedures as ordered within the scope of practice.
- Maintains patient confidentiality of personal and medical information.
- Works closely with physicians and other clinicians as needed.
Qualifications:
- RN or LPN degree; On-the-job training in triage.
- Minimum three years of experience as RN/LPN; one to two years of telephone triage experience, preferably in medical practice setting. Gastroenterology preferred, but not required. Other Requirements: Current state RN/LPN license
Physical Demand s:
Light to Medium duty. 20-50 pounds, maximum lifting with frequent lift/carry up to 10-25 lbs. Requires standing for long periods while sitting for others. Repetitive hand/arm movements. This role involves direct patient contact.
Perks
- Monday - Friday Day Shift Only
- No Weekends, Nights, or Holidays
- Employer-Sponsored Short Term & Long Term Disability Insurance
- Employer-Sponsored Life Insurance
- Wellness Program
Benefits
- Medical, Dental, Vision
- Retirement Plan with employer contribution
- PTO & Paid Holidays
Job Tags
Holiday work, Temporary work, Night shift, Day shift, Monday to Friday,