Job Description

📌 Hiring: Technical Writer Hybrid

📍 Location: Hybrid (Phone or In-Person Interview)

Location: 1100 Bank St

Richmond, VA 23219

Required Skills & Experience

• Bachelors Degree in English, Technical Communication, Computer Science, or related field (5+ years).
• 5+ years of technical writing experience (government or technology environment preferred).
• Expertise with MS Word, Google Docs, Confluence, or similar tools.
• Proficiency in Adobe Acrobat, SnagIT, or equivalent visual tools.
• Experience with Git or other version control systems; GitBook or similar documentation platforms.
• Strong understanding of Scrum/Agile methodology.
• Familiarity with REST APIs, JSON, and software architecture concepts.
• Ability to read and interpret code snippets.
• Excellent written and verbal communication with strong attention to detail.
• Experience creating user guides, SOPs, manuals, API documentation, and other technical documents.
• Ability to interview SMEs and simplify complex topics.

Highly Desired Skills

• Experience with government standards and accessibility compliance.
• Familiarity with diagramming tools (Lucidchart, Draw.io).
• Basic knowledge of programming languages or IT systems.
• Experience with UX writing.
• Knowledge of Markdown and HTML/CSS.
• Experience writing for software products (SaaS, desktop, or mobile).

📌 Key Responsibilities

• Translate complex technical concepts into clear, concise, accessible content.
• Manage multiple documentation projects and meet deadlines.
• Collaborate with Agile teams to deliver user guides, API docs, release notes, and more.
• Maintain strong version control and documentation review processes.
• Ensure all documentation meets agency standards, formatting rules, and accessibility guidelines.

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