Job Description

Get AI-powered advice on this job and more exclusive features. Job Summary: The company is seeking an experienced and knowledgeable Social Media Manager to join our Marketing team! As a Social Media Manager you will be responsible for planning, implementing, and managing our social media strategy, alongside your manager. As our online presence is extremely important to the success of our business, your position will play a huge role in driving our business' growth and success. Under the direction of the VP of Product Marketing, the candidate will strategize, implement, report, and manage the company’s numerous social media platforms, channels, and initiatives. Your primary responsibilities for social media include the creation, the placement and posting, the management, and the tracking of our social media posts and campaigns; to better demonstrate the strengths of our products, services, and brands. You will be expected to improve our social media strategy and engagement rate to maximize the return on our investment. Duties/Responsibilities: Analyze customer expectations according to past & potential social media activity Define key performance indicators and KRAs for social media campaigns Update social media content across all channels Engage with customers and followers Use tools such as Buffer, Hootsuite or any other social media marketing tools that you currently use and/or recommend what tools would help best suite our business Monitor campaigns and analyze data obtained Track SEO and web traffic metrics; analyze results and recommend solutions for improvement Establish relationships with social media influencers to develop a strong network Develop content or assign tasks to content developers Keep an eye on social media trends; react and respond accordingly Communicate effectively to all stakeholders, including senior management and content developers Qualifications and Experience: Experience as a social media manager or a similar role for more than 4 years Experience in creating social media strategies Knowledge of best practices for social media platforms such as Facebook, X, Twitter, Instagram, LinkedIn, Pinterest, etc. Excellent verbal and written communication skills Strong organizational and multitasking abilities A self-starter and independent thinker Preferred Qualifications Degree in marketing, digital marketing, internet marketing or related field Prior experience as a copywriter Prior experience as a content manager Prior experience in social media at a technology company Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Physical Requirements and Work Environment: Occasionally required to stand/walk/sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear Occasionally work near moving mechanical parts While performing the duties of this job, the noise level in the work environment is usually quiet but can become a little noisy at times. The employee must occasionally lift and /or move up to 25 pounds Specific vision abilities required by this job include : Close vision; Distance vision; Color vision; Depth perception and ability to adjust focus The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Marketing Industries Computer Hardware Manufacturing and IT Services and IT Consulting Referrals increase your chances of interviewing at Confidential by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. 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