Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a highly skilled and proactive Site Reliability Engineer (SRE) to join our team, focusing on production support and performance optimization across our portal ecosystem. This role is critical to ensuring the reliability, scalability, and efficiency of our systems, with a strong emphasis on AWS infrastructure, observability, and automation.

The SRE also understands the software development lifecycle (from coding to support) and understands various automation tools for developing CI/CD pipelines . This role will shape how Lumen combines the latest technologies and services to automate all aspects of software deployment and application lifecycle management. Passionate about software automation and quality is always a priority.

This role will collaborate with key stakeholders across the engineering organization product owners, developers, and testers to design and optimize and automate business and technical processes.

The Main Responsibilities

Production Support & Incident Management 

• Provide Tier 2/3 support for issues across portal services by troubleshooting and resolving technical issues in test and production environments. 
• Lead root cause analysis and post-mortem processes to ensure continuous improvement.  

Performance Optimization 

• Monitor system performance and proactively identify bottlenecks or degradation.  
• Implement tuning strategies across application layers, databases, and infrastructure.  
• Drive initiatives to improve latency, throughput, and resource utilization. 

Monitoring & Observability 

• Design and maintain dashboards, alerts, and metrics using tools like CloudWatch, Grafana, or similar. 
• Ensure comprehensive coverage of system health indicators and business KPIs. 
• Automation & Infrastructure as Code 
• Develop and maintain automation scripts and tools for deployment, scaling, and recovery. 
• Use Terraform, or similar IaC tools to manage AWS resources. 
• Automate routine operational tasks to improve efficiency and reduce human error. 

Reliability Engineering 

• Champion SRE principles such as SLIs, SLOs, and error budgets. 
• Participate in reliability reviews. 
• Advocate for resilient architecture and fault-tolerant design patterns. 

Collaboration & Communication 

• Work closely with software engineers, DevOps, and product teams to align reliability goals. 
• Document processes, runbooks, and best practices for knowledge sharing. 
• Provide mentorship and guidance on reliability and operational excellence. 
• Create and maintain detailed technical documentation for software solutions. Stay up to date on the latest software engineering trends and technologies 

What We Look For in a Candidate

• US Citizen on US soil. 
• 5+ years Java /Microservice Architecture? 
• 5+ years overall professional experience in SRE, DevOps, or infrastructure engineering roles. 
• Experience with Terraform, or similar IaC tools to manage Cloud resources. 
• Proficiency in scripting languages (Python, Bash, etc.) and automation frameworks. 
• Experience with CI/CD pipelines and tools like Jenkins, GitHub Actions, or GitLab CI. 
• Solid understanding of monitoring and logging tools (e.g., CloudWatch, ELK, Datadog). 
• Familiarity with containerization and orchestration (Docker, Kubernetes). 
• Excellent problem-solving skills and a proactive mindset. 

Preferred Requirements  

• Experience in AWS services (EC2, CloudFront, EKS, RDS, S3, etc.). 
• Certifications in AWS or related technologies are a plus. 
• Experience of application development using Java Microservices and Spring Boot framework 
• Experience in frontend development (Javascript/Typescript, and frameworks such as VueJS) 
• Experience with Agile/SCRUM Methodologies and development practices 
• Frontend tech stack hands on experience will be a good to have skill. 

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Requisition #: 340534

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min : $

Salary Max : $

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting

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