Job Description

LeverX is looking for an SAP AMS Project Manager to oversee and manage the delivery of SAP Application Management Services.

Don't miss this exciting opportunity to gain experience working with a global IT partner!

REQUIREMENTS

• 1-3 years of experience in a relevant position.
• SAP certification(s) in relevant modules or project management.
• Experience with SAP S/4HANA environments.
• Familiarity with tools like Solution Manager, ServiceNow, JIRA, or similar ITSM platforms.
• Prior experience in managing AMS transitions and hypercare support phases.
• Solid understanding of ITIL processes and AMS best practices.
• Excellent troubleshooting and problem-solving skills.
• Strong leadership skills, deep technical understanding, and excellent stakeholder management to ensure smooth post-implementation support and operational excellence.
• English - Upper-Intermediate or higher.

RESPONSIBILITIES

• Lead the SAP AMS team to provide support, maintenance, and enhancements for SAP modules (e.g., FI/CO, MM, SD, PP, HCM, etc.).
• Manage end-to-end incident, problem, and change management processes.
• Ensure service-level agreements (SLAs) and KPIs are consistently met or exceeded.
• Serve as the primary point of contact for business users, IT stakeholders, and external vendors.
• Coordinate with SAP functional and technical consultants to resolve complex issues and implement improvements.
• Monitor system performance, analyze recurring issues, and drive root cause analysis.
• Plan and manage minor enhancements, break-fix work, and service requests.
• Facilitate knowledge transfer, documentation, and training for support teams.
• Continuously assess AMS delivery efficiency and implement best practices for service optimization.
• Participate in governance meetings, prepare reporting dashboards, and support audits/compliance requirements.

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