Job Description

Salesforce Admin - Client Experience

Hybrid - 3 days in office each week

Los Angeles, CA

Salary: $125k - $150k base + bonus

The Company

This company is committed to enhancing the client experience through innovative technological solutions. They are focusing on building a more dynamic and interactive client engagement portal powered by Salesforce, aiming to improve customer satisfaction and streamline operations. As their client base grows, they are seeking a talented Salesforce Admin to drive this critical initiative.

The Role

In this hybrid role, you'll be the key player in designing, implementing, and maintaining a robust client portal within the Salesforce ecosystem. You will collaborate closely with stakeholders to deliver solutions that enhance the user experience and drive engagement. This mid-level position is ideal for someone with hands-on experience in Salesforce who is ready to take ownership of a significant project.

Role Responsibilities

• Lead the design, development, and maintenance of the Salesforce-powered client engagement portal.
• Collaborate with internal stakeholders to gather requirements and ensure the portal meets business and client needs.
• Implement and optimize Salesforce tools to improve portal functionality and user satisfaction.
• Ensure the integration of external tools with Salesforce to support portal functionality.
• Troubleshoot and resolve issues, continuously improving the client experience through technical innovation.

Role Requirements

• 2–4 years of Salesforce experience with a focus on building and maintaining client engagement portals. - this is NEEDED for this role
• Demonstrated success in implementing solutions that drive user engagement.
• Ability to troubleshoot and enhance existing portal features for optimal functionality.
• Strong communication skills, especially when translating technical concepts for non-technical stakeholders.

Required Skillsets

• Proven expertise in Salesforce Declarative Automation (Flows, Process Builders).
• Experience integrating Salesforce with external tools.
• Salesforce Admin Certification is highly preferred.
• Salesforce Sales Cloud Certification or similar credentials.
• Experience with Salesforce Experience Cloud (or Community Cloud) is a plus.
• Familiarity with custom objects and basic Apex is desirable.
• Knowledge of Palantir or a willingness to learn is an added bonus.

Why Now?

This is a pivotal moment to join the company as they expand their client engagement strategies. By taking on this role, you'll have the opportunity to shape the future of the client experience, collaborate with experts in data engineering, and develop your skills with cutting-edge platforms. This is your chance to make a tangible impact and grow within a dynamic environment.

BENEFITS:

$125,000 - $150,000 Base Salary + Bonus

HOW TO APPLY Please register your interest by sending your Resume to Emma Spagnola via the Apply link on this page or at emmaspagnola@harnham.com.

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