Job Description

Job Description

Job Description

Job description

Location: Calgary, Alberta, Canada

Who We Are: SureCall Contact Centers is a high-performance call center and BPO provider, leveraging cutting-edge AI, CRM systems, and other advanced technologies. We deliver professional, award-winning customer support and innovative solutions to help businesses grow. Our mission? To connect, solve, and build lasting partnerships while providing top-tier call center services. We work hard, celebrate wins, and never forget to have fun along the way!

About the Role: We’re seeking a dynamic Sales Manager to join our team. This isn’t just a job—it’s your opportunity to lead, inspire, and build a high-performing sales team in the call center services space. Working hand in hand with the Director of Sales, you’ll be the driving force behind achieving ambitious sales targets, fostering a winning culture, and ensuring our potential clients receive exceptional service. If you can turn spreadsheets into strategy and rally a team like a rockstar, keep reading!

What You’ll Do:

Lead with Impact:

• Build, mentor, and lead a high-performing sales team focused on call center service solutions.
• Set ambitious goals, exceed targets, and inspire your team to do the same.
• Onboard, train, and retain top sales talent to ensure long-term success.
• Bring the energy to every meeting—your team’s vibe starts with you!

Drive Sales Excellence:

• Develop and implement sales strategies that drive revenue growth.
• Leverage data and analytics to optimize performance and identify new opportunities.
• Collaborate with cross-functional teams to align sales efforts with overall business goals.
• Spot trends faster than an espresso-fueled analyst!

Foster Client Success:

• Oversee the onboarding process for new clients, ensuring a seamless transition and lasting partnerships.
• Monitor KPIs to ensure client satisfaction and continuous improvement.
• Deliver legendary service that makes every client feel like a VIP.
• Turn customer feedback into fuel for your team’s success.

Innovate with Technology:

• Utilize advanced CRM systems, AI tools, and analytics to streamline processes and enhance outcomes.
• Embrace new platforms and technologies to stay ahead of industry trends.

What You Bring:

• Proven leadership experience in sales management, particularly in call center or BPO services.
• A track record of setting and exceeding ambitious sales goals.
• Tech-savvy mindset with proficiency in CRM systems (preferably HubSpot) and Excel.
• Exceptional communication and coaching skills to inspire your team.
• A data-driven approach to decision-making and strategy.
• The ability to make every day feel like game day!

Why You’ll Love It Here:

• Competitive Pay: Base salary of up to $80,000 per year, depending on your experience, with additional commissions/bonuses for top performers.
• Growth Opportunities: Accelerate your career in a fast-paced, high-growth environment.
• Work-Life Balance: Enjoy a supportive culture with flexible hours.
• Perks: Extended health care, on-site gym, heated parking, company events, and wellness programs.
• Fun Culture: We hustle, we laugh, and we celebrate our wins—big and small.

How to Apply: Think you have what it takes to lead our team to success? We want to hear from you! Send your resume and a cover letter highlighting your experience and achievements to salescareers@surecallcc.com . Please complete the Plum Assessment when you apply, LINK ---->  

Show us your style, your drive, and your passion for sales and team motivation. 

SureCall is an award-winning contact center and BPO company located in Calgary, AB. We offer custom solutions to companies in all industries.

Company Description

SureCall is an award-winning contact center and BPO company located in Calgary, AB. We offer custom solutions to companies in all industries.

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