Company Description
Konfidi Health, based in El Dorado Hills, California, is a healthcare IT consulting firm specializing in medical imaging informatics. Established in 2018, it provides services such as discovery and analysis, strategy and system design, vendor selection via its proprietary VendorMatch™ process, solution implementation, and outcomes optimization. The company serves a variety of clients, including hospitals, imaging centers, medical practices, and vendor partners, aiming to enhance diagnostic accuracy and improve patient care and operational efficiency. Guided by the values of trust, innovation, and care, Konfidi Health emphasizes building trustworthy relationships in the healthcare industry.
Role Description
Radiology Assistant (Remote)
Location: Remote
Employment Type: Full-Time
Shift Coverage: Variable shifts, including evenings, weekends, or holidays as needed
Role Overview
The Radiology Assistant (RA) is a critical frontline support role responsible for maintaining uninterrupted radiologist workflows and ensuring timely, high-quality patient care. Acting as the first point of contact for operational and workflow-related issues, the RA supports radiologists in real time, resolves common workflow disruptions, and coordinates escalations with IT, PACS, and vendor support teams when needed.
This role is operational and workflow-focused, not a system build, PACS administration, or engineering position.
Key Responsibilities
Radiologist & Clinical Workflow Support
\t•\tServe as the primary operational contact for radiologists during assigned coverage hours
\t•\tRespond promptly to real-time requests related to:
\t•\tStudy access and availability
\t•\tWorklist issues
\t•\tPrior exam retrieval
\t•\tHanging protocol or viewer display concerns
\t•\tWorkflow interruptions impacting reading efficiency
\t•\tProvide calm, efficient support in high-acuity and time-sensitive clinical situations
\t•\tSupport call-center style workflows, including call handling, prioritization, and tracking
Study & Worklist Management
\t•\tAssist with study routing, reassignment, and verification of correct destinations
\t•\tConfirm study completeness, image availability, and report visibility
\t•\tMonitor radiologist worklists for stuck, duplicated, delayed, or misrouted exams
\t•\tIdentify workflow issues before they escalate to clinical delays
Basic Technical Troubleshooting (Level 1)
\t•\tPerform initial triage of PACS, RIS, dictation, reporting, and viewer-related issues
\t•\tValidate user access, missing images, performance concerns, and dictation problems
\t•\tDistinguish operational issues from system-level problems requiring escalation
Escalation & Issue Coordination
\t•\tEscalate unresolved issues to PACS administrators, IT teams, or vendors with complete and accurate documentation
\t•\tRemain engaged through resolution, ensuring follow-through and communication back to the radiologist
\t•\tAct as a liaison between clinical users and technical support teams
Communication & Documentation
\t•\tDocument all interactions, actions taken, and outcomes in the designated ticketing system
\t•\tProvide proactive status updates to radiologists and stakeholders
\t•\tMaintain clear, professional communication under pressure
Out of Scope
\t•\tSystem configuration, build, or administrative changes
\t•\tClinical interpretation or medical decision-making
\t•\tPACS administration responsibilities
\t•\tVendor engineering or software development functions
Required Skills & Qualifications
\t•\tStrong understanding of radiology workflows and terminology
\t•\tWorking knowledge of PACS, RIS, and radiology reporting/dictation systems
\t•\tAbility to prioritize tasks based on clinical urgency and patient impact
\t•\tExcellent verbal and written communication skills
\t•\tHigh attention to detail, professionalism, and reliability
\t•\tComfort working in a fast-paced, remote support environment
Preferred Background
\t•\tRadiology operations, imaging informatics support, or clinical IT support experience
\t•\tPrior experience supporting radiologists in a production reading environment
\t•\tExperience with ticketing systems and call-center style workflows
Performance & Success Metrics
\t•\tRadiologist satisfaction and feedback scores
\t•\tFirst-contact resolution rate
\t•\tMean time to resolution (MTTR)
\t•\tReduction in workflow interruptions and reading delays
\t•\tQuality and completeness of documentation
Why This Role Matters
Radiologists depend on uninterrupted workflows to deliver timely, accurate patient care. The Radiology Assistant plays a vital role in protecting reading efficiency, minimizing disruptions, and ensuring that technical and operational issues are addressed quickly and professionally—so clinicians can stay focused on patients. This is a full-time, on-site role for a Radiology Assistant located in Indianapolis, IN. The Radiology Assistant will support radiology operations, assist in medical imaging procedures, ensure compliance with imaging protocols, and provide excellent customer service to patients and staff. Responsibilities include maintaining patient records, communicating with patients and healthcare professionals, providing timely assistance with equipment and imaging tasks, and adhering to safety standards in a clinical environment.
Qualifications
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