Job Description
Essential Responsibilities: - The ability to verbally convey a detailed explanation of Oak Island Accommodation's short term rental management program.
- To be knowledgeable with the Vacation Rental Property Management Agreement as well as the Terms & Conditions of the Rental Agreement. To be familiar with the Long-Term Management Agreement as well as the Long-Term Lease Agreement.
- Familiarity with the North Carolina Rental Act, the North Carolina Real Estate Manual and the North Carolina Association of REALTORS® Property Management Legal Handbook and to promptly and accurately refer to any of these when required.
- Acceptance of unscheduled potential clients at the front desk and/or to commute expeditiously to a property at any given time.
- Maintenance of homeowner relationships through frequent contact via email, phone conversations or in person.
- To return attempted contact made by anyone (first and foremost being owners and tenants) in a timely manner. Phone calls and email same day but no longer than the following business day in worst case scenarios.
- Strive to improve on services to homeowners and tenants in addition to internal policies and procedures.
- Welcome integration with other property managers in a harmonious manner. Additionally, this required business mentality holds true for all employees, vendors and any persons affiliated with Oak Island Accommodations, Inc.
- Complete routine home inspections
- Promptly report any maintenance or housekeeping issues to the appropriate departments
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
Minimum Required Skills and Competencies: - Property management or hospitality experience
- Ability to work independently and with a team
- Strong organizational skills and must be detail oriented
- Strong customer service skills
- Ability to manage owners and tenants alike who are in a heightened emotional state while maintaining a positive and professional manner.
- Ability to negotiate with individuals paired with empathetic observation.
- Must be available to work weekends and holidays
- Valid drivers license and reliable transportation
Desired Skills and Competencies : - Property management and/or hospitality experience preferred.
Physically you can anticipate to: - Express or exchange ideas by means of the spoken word via email and verbally
- Ability to lift 40 pounds and exert up to 40+ pounds of force. Use your arms and legs. Frequent standing, walking, carrying, bending, reaching, and twisting.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Subject to internal and external environmental conditions
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities.
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Job Tags
Holiday work, Temporary work, Weekend work,