Job Description
Description:
Position Summary:
The Practice Manager is positive under pressure, has a passion for helping not only animals but also people and can offer an exceptional customer service experience. They have excellent communication, people skills and have the desire to promote and encourage those around them. This individual will monitor the purchasing for the hospital, analyze trends, and develop their staff.
The primary function and purpose of the Practice Manager is to manage the hospital and ensure the highest quality of veterinary care, exceptional client service, employee engagement and maximum productivity of the medical team. This includes management of staff, cost of goods sold (COGS), working with DVM staff to drive patient care, and delivering a positive client experience.
The Practice Manager collaborates with their Regional Operations Specialist and Veterinary Partner to build the hospital’s brand and grow the client base, all while focusing on pet and client satisfaction and maintaining a positive culture for staff and DVMs.
Success Criteria
Practice Managers are measured on the performance of the hospital in terms of growth in hospital performance: revenue, visits, new clients, client experience, patient compliance, staff development, and DVM performance. In addition, the Practice Manager needs to foster an inclusive and engaging environment while managing staffing and purchasing effectively.
Experience and Education Required/Preferred
Skills Required:
The Practice Manager must be able to analyze and problem solve based on business needs and trends. Have strong communication skills to drive DVM satisfaction, staff engagement, and client experience.
Specific skills include:
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