Job Description
Job Description
Job Description
Benefits:
- 401(k)
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
Job Title: Plumbing Manager / Lead Plumber
Location: Positions available serving the Redmond, Sammamish, Kirkland and Woodinville areas.
Job Type: Full-Time (Some nights and weekends required)
Company: Benjamin Franklin Plumbing of Redmond
About the Role
Benjamin Franklin Plumbing of Redmond is seeking a highly skilled
Plumbing Manager / Lead Plumber to guide, support, and develop our team of residential service plumbers
while also performing daily plumbing work as a key contributor in the field.
This is a
working leadership role . You will spend your time running calls, diagnosing issues, serving customers, and modeling best-in-class workmanship and will focus on coaching plumbers, owning performance metrics, training the team, and driving consistency across field operations.
Were looking for a leader who leads by example: technically strong, customer-centered, highly reliable, and passionate about helping other plumbers grow.
Responsibilities Leadership & Team Management
- Supervise, mentor, and support a team of residential service plumbers
- Hold daily or weekly field meetings to communicate goals, updates, and expectations
- Own key performance indicators (KPIs), including:
- Revenue and ticket goals
- Conversion rates
- Membership sales
- Warranty/quality performance
- Customer satisfaction scores
- Provide regular coaching through ride-alongs, quality audits, and real-time field support
- Support hiring, onboarding, and training of new plumbers
- Promote a culture of safety, professionalism, and accountability
Training & Development
- Deliver hands-on technical training and troubleshooting support
- Develop plumbers skills in communication, customer service, pricing, and workflow efficiency
- Identify performance issues and create improvement plans
- Lead training sessions on new technologies, best practices, and company procedures
Working Plumber Responsibilities (Primary Function)
- Run customer appointments daily, serving as a working field leader
- Diagnose and repair residential plumbing issues, including
- Provide clear and professional communication of problems, solutions, and pricing
- Maintain clean, safe worksites and represent the company with professionalism in every home
- Support emergency or escalated calls requiring advanced technical expertise
Operations
- Coordinate with dispatch and office staff to ensure scheduling efficiency and team productivity
- Ensure accurate documentation of work performed, materials used, and customer notes
- Maintain company vehicles, equipment, and tools in top condition
What Were Looking For - Washington State PL01 or PL02 License (required)
- 5+ years of residential plumbing service experience
- Prior leadership, training, or lead-tech experience strongly preferred
- Demonstrated ability to coach, motivate, and hold team members accountable
- Strong customer service and communication skills
- High standards of integrity, reliability, and punctuality
- Comfortable using Service Titan
- Valid drivers license and clean driving record
- Ability to pass background check and drug screening
Compensation & Benefits - Competitive hourly base pay plus performance-based incentive / commission
- Additional compensation tied to team performance and KPI achievement
- Company vehicle, tools, uniforms, and equipment
- PTO, paid holidays, and benefits (if applicable)
- Signing bonus for the right applicant
Why Join Benjamin Franklin Plumbing of Redmond?- A culture grounded in integrity, punctuality, and exceptional workmanship
- Leadership that supports your growth and values your expertise
- Opportunity to directly influence the success and development of a high-performing team
- A growing company with room for advancement
Job Tags
Base plus commission, Hourly pay, Full time, Work at office, Relocation package, Night shift, Weekend work,