Job Description

Job Description

Job Description

Job Description

Customer Service Associate/and/or Team Lead – Senior Moving Services $18-22/hr

Our passion is to remove as much stress as possible for our Senior Clients by providing them with industry leading customer service and operational excellence.

Arizona Senior Moving Company is looking to fill an Associate positions and a Team Lead Position.

We are an organization that:

Serves older adults and their families as they make decisions about downsizing and relocating. When the clients need to move, we provide space planning, organizing, packing, moving, unpacking and new home setup, estate dispersal, home cleaning and other relocation and transition services.

This is a very rewarding job as the clients, like most people, have low expectations of a moving experience and they are so grateful when we move them quickly and efficiently with care and outstanding service.

Associate Position: You are:

· A person who has ability as an organizer, sorter, packer and unpacker, home décor and helping make a project run smoothly.

· An active, mature individual seeking to provide excellent service

· A person who has a passion for helping others solve challenges individually or as part of a team.

· An energetic person who is also patient.

· A person who possesses excellent listening and communication skills.

· A person who can interact verbally with senior clients, while at the same time continue to execute the work at hand.

· A person who will take direction and execute tasks as prescribed by Arizona Senior Moving Company leadership.

Prerequisites For The Job

· At least 1 years professional work experience in a direct customer service capacity

· Able to work a flexible, part-time schedule, but still treat this as seriously as any full-time position

· Experience working with seniors/older adults a plus and/or having had own life experience downsizing a parent, grandparent or other older adult

· Excellent listening skills and customer service skills

· Strong work ethic and self-motivated

· Team player and top-notch collaborator

· A positive, “We can do this” problem solver

The Senior Moving Associate reports to the Team Leader/Coordinator.

A person with leadership experience/ability with the desire and ability to go through our training on Arizona Senior Moving Company operational systems. Then, assist with training and supervising a team of 2-4 team members in executing those systems on job sites, while providing a high level of customer service.

Prerequisites For The Job

· Preferred at least 2 years professional work experience in a direct customer service capacity

· Proven leadership experience with the ability to provide respectful customer service to the Seniors while helping the team stay on task to complete the job in a timely manner.

· Able to work a flexible, part-time schedule, but still treat this as seriously as any full-time position

· Experience working with seniors/older adults a plus and/or having had own life experience downsizing a parent, grandparent or other older adult

· Excellent listening skills and customer service skills

· Strong work ethic and self-motivated

· Team player and top-notch collaborator

· A positive, “We can do this” problem solver

Other On The Job Requirements

• Punctual - must always be present and ready to work on time
• Adhere to company dress code
• Follow all safety precautions
• Responsible for company supplies
• Maintain a calm and composed demeanor in stressful situations
• Follow up and follow thorough in a timely manner
• Interact with clients and co-workers alike in a respectful manner
• Follow instructions easily and ask questions for clarity
• Be accountable for own actions and work results

Must Have’s/Must Be’s

• Must have a valid driver’s license and reliable transportation.
• Must be a citizen of the U.S. and present proof of identity and employment eligibility
• Must be able to speak, read, write and understand English to interact with clients and co-workers
• Must be 18 years of age or older
• Computer skills: working knowledge of Word, Excel and comfortable learning new apps
• High school diploma

Physical Requirements

· Some lifting and carrying of household items (up to 50 pounds)

· Able to work and move swiftly

· Squatting, reaching and moving items around

References and Background Checks

References and a background check are required

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