Job Description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Provide prompt and courteous customer service
• Process customer orders effectively and efficiently
• Promote the sale of products and services
• Ensure accuracy in the processing of customer orders
• Assist with store operations by stocking, organizing, and maintaining the customer service counter area
• Answer phone calls and respond to customer emails
• Provide additional support to the store Manager as requested
• Other duties as assigned

QUALIFICATIONS

• High school diploma or equivalent
• Previous retail or customer service experience a plus
• Computer literate with experience in printers, copiers, and other electronic equipment
• Excellent customer service and organizational skills
• Ability to multi-task in a fast-paced work environment
• Excellent communication skills
• Availability to work part-time schedule
• Must be able to lift 50 pounds The UPS Store

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