Job Description

Full Time Office Associate

Children's Clinics is hiring for a Full Time Office Associate. This position is responsible for fostering and maintaining excellent customer service. Check in patients and update patient records and insurance information. Answer telephone calls and route accurately and in a professional manner. Ensure insurance verification is completed and updated.

Essential Functions:

• Performs clerical and data entry duties with varying degrees of complexity respective to the needs of the department including basic letters and forms
• Prioritizes daily tasks and researches pertinent data and information needed in daily work assignments
• Greets internal and external customers in a professional manner. Screens telephone calls, takes messages and communicates urgent matters with clinical staff
• Communicates and addresses delays with patients. Assists with handling difficult patient concerns and issues
• Updates all required patient information in the electronic health record to include patient demographics, insurance and pharmacy information
• Knowledge in insurance information and ability to obtain verification and prior authorization as needed
• Process internal and external referrals in a timely manner
• Ensures timely patient check-in. Handles cash, patient payments, co-pays and daily cash out

Knowledge, Skills and Abilities:

• Knowledge of scheduling experience (i.e., understand scheduling parameters, required time intervals and patient needs)
• Knowledge of health insurance and insurance verification process
• Skill in customer service and conflict management
• Ability to handle busy telephones including the ability to take messages and provide accurate information
• Ability to enter or retrieve data from electronic health record
• Ability to communicate effectively, in person, telephonically and in writing with patients, families and all levels of clinic staff
• Ability to multitask and prioritize in a busy office environment with multiple interruptions and prioritize multiple assignments and tasks
• Must be detail oriented
• Ability to perform basic computer competency skills in various software applications
• Proficiency in a Practice Management System
• Ability to maintain confidentiality of patient data consistent with HIPAA requirements

Qualifications:

Minimum Qualifications:

• Education: High School Diploma or General Education Degree (GED) required
• Experience: Six months to one year related medical office experience and/or training required
• Bilingual English/Spanish is preferred
• Licenses and Certificates: None required

Age of Patients Attended by Employee in This Position:

• Pediatric (birth-13)

Fingerprint Clearance:

Employees are required to maintain a current Department of Public Safety Level 1 Fingerprint Clearance Card. Evidence of a current fingerprint clearance card must be received within 90 days of employment.

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.

Bloodborne Pathogen Category:

Category 1: Performs tasks that involve exposure to blood, body fluids or tissue. Use of appropriate protective measures should be required.

Children's Clinics reserves the right to make changes to this document at any time in accordance with business needs. This document is not intended to list all duties of the job. It is descriptive only of the chief duties and responsibilities. Employment is at-will.

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