Job Description

Duration: 06+ Months

Job Description:

· Contract to hire onsite interviews will be conducted, with potential for 2nd interview to be completed. Onsite position only must be a local candidate primary working hour will be Monday Friday, 8am-5pm.

· During open enrollment call center hours will be extended from 8am-8pm (7 days per week).

· Nice to have skill sets/qualities: active licensure preferred, but company will provide all training and testing required for licensure, sales/retail experience. People willing to buy into training is essential to success. Understanding the importance of attendance.

· Typical day would like in this role: this role will involve inbound/outbound (required number of calls) to leads to sell Medicare insurance policies.

· Other more “customer service” outreach to new and existing members as part of retention efforts. Handling compliance related calls/test calls from cms.

Responsibilities:

· Sells insurance products through telemarketing. Responsibilities:

· Places and answers (inbound and outbound) telephone calls from/to potential customers, Assists with decisions regarding plans and products.

· Follows up/through on leads provided.

· Generates letters to prospective customers.

· Processes applications and prepares marketing/information packets.

Experience :

· 6-months sales experience.

Skills :

· Working knowledge of word processing software.

· Good judgment skills. Effective presentation skills. Demonstrated verbal and written communication skills. Effective organizational skills.

· Required Software and Other Tools: Microsoft Office. Preferred Skills and Abilities: Working knowledge of spreadsheet and database software.

· Effective customer service skills. Analytical and critical thinking skills. Ability to persuade, negotiate, or influence others.

· Preferred Software and Other Tools: Working knowledge of Microsoft Excel, Access, or other spreadsheet/database software.

· Work Environment: Typical office environment. May involve work from home setting environment.

Education :

· High School Diploma or Equivalent Required Licenses and Certifications: Department of Insurance Licensure must be obtained within 60 days of hire in state employed.

· American Health Insurance Professionals Certification for Medicare within 90 days of hire.

· Preferred Education Level and Degree Type: Bachelor's Degree.

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