The Laundry Attendant (LA) works with the Housekeeping Management Team to work in the commercial laundry facility. The LA's responsibilities include cleaning and storing linens in a timely, organized manner to ensure that hotel’s laundry and linen needs are met. The LA may be scheduled to clean guest rooms and public space areas in accordance with time, product and placement standards to ensure total guest satisfaction. DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Receive soiled and sort all articles by kind, color and degree of soil. Inspect all laundry and linens and records all damaged or stained items. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Monitor laundry supplies and equipment to ensure they are sufficient and in working order. Fold and store clean linens, report damages to supervisor. Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc. Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. Report needed repairs or unsafe conditions to supervisor. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Minimize waste of supplies and amenities within all areas of the laundry and housekeeping. Handle all lost and found items according to established procedures. May regularly assist with deep cleaning projects. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure compliance with federal, state and local laws regarding health and safety services. Perform other duties as assigned.
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