Job Description

Job Description

Job Description

Charleston Grounds Management is a premier commercial landscape company based in the beautiful city of Charleston, SC. We are renowned for our dynamic team culture, state-of-the-art equipment, and commitment to ongoing training and development. Our supportive environment fosters both personal and professional growth.

Job Description:

As a seasoned Landscape Account Manager, your role encompasses overseeing commercial maintenance crews, providing training, managing sales, and ensuring exceptional customer service. Your key responsibilities include:

• Client Relations and Sales: Serve as the primary liaison between the company and clients, developing and maintaining strong relationships to understand and meet their needs.
• Quality Control and Site Management: Conduct daily visits to various commercial properties to assess site conditions, sell enhancement work, oversee sold enhancements, check irrigation systems, and ensure crew quality.
• Team Leadership and Management: Train and manage all crews on site for customer service and quality control.

Key Responsibilities:

1. Team Leadership and Management

• Plan, oversee, direct, and coordinate multiple crews.
• Conduct morning huddles, safety meetings, and training sessions.
• Demonstrate leadership, initiative, and a positive attitude at all times.
• Train crew members on maintenance equipment, company standards, and safety procedures.
• Address and resolve maintenance concerns with crew members.
• Ensure vehicles and equipment are inspected and functioning properly.

2. Client Relations and Sales

• Manage customer service and sales for a portfolio worth $1.5-2 million.
• Upsell enhancements and other installation work to commercial clients.
• Build and maintain relationships with clients to expand the client base.

3. Quality Control and Site Management

• Oversee all sold jobs, ensuring company quality standards are met.
• Provide quality control for maintenance properties.
• Adjust irrigation timers and perform minor irrigation repairs.
• Identify and resolve turf and weed issues, including chemical mixing.

Position Requirements:

1. Education and Experience:

• A bachelor's degree in horticulture, agricultural business, or a related field is preferred but not mandatory.
• A minimum of 3 years of experience in landscape maintenance, account management, or a related field.

2. Technical Knowledge:

• Strong understanding of landscape maintenance practices, horticulture, and irrigation systems.
• Proficiency in using landscape management software and the Microsoft Office Suite.

3. Leadership and Management Skills:

• Demonstrated ability to manage multiple accounts and projects simultaneously.
• Experience in training and overseeing crews, ensuring quality work and adherence to safety protocols.

4. Sales and Customer Service Abilities:

• Proven track record in sales, including upselling enhancements and installation work to commercial clients.
• Exceptional customer service skills, with the ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills, with a positive attitude and initiative.

What You’ll Do:

• Act as the main contact for assigned commercial accounts, ensuring top-level service and client satisfaction
• Conduct regular property walks to review quality, identify issues, and propose enhancements
• Prepare and present tailored proposals for enhancement, irrigation, and chemical services
• Ensure crews are trained properly to deliver jobs on time, within budget, and to company standards
• Lead client meetings, manage contracts, and oversee renewals and upselling opportunities
• Track hours, materials, budgets, and profitability using Aspire software
• Respond quickly to client emails, calls, and requests to maintain strong relationships

What We Offer:
✅ Competitive pay + performance incentives
✅ Healthcare benefits
✅ 401(k) with company match
✅ Paid Time Off (PTO) & Holidays | 12 days PTO and 7 Holidays plus additional time at Christmas
✅ Career growth in a supportive team environment

If you’re a motivated professional ready to grow with a fast-paced, client-focused team, apply today!

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