Job Description

Position Summary Responsible for managing restaurant operations, in conjunction with or in the absence of the Restaurant Manager. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (SPC) and the Brand Promise. Primary responsibilities are to provide excellent internal service, external service, and build restaurant sales and profit while ensuring compliance with policies, procedures, and regulatory requirements. Key Duties / Responsibilities Internal Service: Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels, ensures training systems are fully implemented, and identifies internal candidates for management and Team Leader roles. Works with the restaurant team to ensure effective execution of "My Promise to You" and the Service Profit Chain; creates a friendly, fun, clean, and safe environment; treats all employees with care and respect; motivates and inspires high performance while adhering to company procedures; recognizes and rewards employees appropriately. Utilizes JIB systems, processes, and tools and complies with all state and federal labor laws and regulations. External Service: Manages daily activities to achieve operational excellence. Ensures guests receive an exceptional experience by training employees and holding the team accountable for consistently delivering excellent guest service and food quality. Monitors adherence with all JIB systems, procedures, and food safety requirements; reviews practices and modifies as needed to continuously improve the guest experience. Maintains visibility and interaction with guests; responds to concerns and complaints in a timely and professional manner, ensuring positive resolution. Maintains a positive brand image by ensuring consistent food quality, guest service, and restaurant cleanliness & maintenance. Serves as a role model for excellent guest service. Higher Profits: Partners with the Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period, including P&L, quality and service reports, health inspections, HACCP, etc. Identifies trends and consults with management to implement action plans for improvement. Uses data to analyze business results; protects the JIB brand. Monitors costs and adherence to budget and restaurant goals. Develops and executes action plans to increase restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business; considers cost/benefit impact of financial decisions and works to protect the brand. Selection Skills / Qualities Fostering the Culture: Demonstrates a passion for the business and pride in Jack in the Box; manages with integrity, honesty, and trust that promotes the culture and values and embraces the Service Profit Chain and "My Promise To You". Demonstrates high ethical standards; treats employees and guests with respect; actively listens and communicates timely, clearly, and accurately. Remains calm under pressure and effectively manages difficult situations. Training / Coaching / Development: Serves as a strong role model who motivates and inspires employees; effectively trains, coaches, and provides opportunities for learning. Identifies employee potential, fosters development for promotion, and demonstrates patience and commitment toward development and performance. Guest Focus: Passionate about providing a high‑quality guest experience. Understands guests’ perspectives and focuses efforts on ensuring consistent, quality service that exceeds expectations. Demonstrates guest service techniques and ability to manage in a fast‑paced environment. Food Quality / Safety: Demonstrates strong awareness and concern for food quality, safety, and restaurant cleanliness. Dedicated to consistently serving great food and conveying importance to the restaurant team. Business Management: Adjusts to multiple demands, shifting priorities, ambiguity, and change. Implements change initiatives and maintains a strong sense of urgency. Makes high‑quality decisions based on policy, procedure, and experience, exercising discretion and independent judgment on important restaurant business matters. Delegates work and systematically conducts follow‑up; demonstrates attention to detail and strong organization. Performs other related duties, tasks and responsibilities as required and assigned. Qualifications Education: High School Diploma, G.E.D., or equivalent required. Associate's or Bachelor's degree preferred. Experience: Internal Promote: Minimum 1+ year as a Shift Leader or 1 year as an Assistant Manager in a customer service environment; must be 100% certified in all workstations. External Recruit: Minimum 3 years as an Assistant Manager with some P&L responsibility. Knowledge / Skills / Abilities: At least 18 years old; must complete Assistant Manager training classes; must be ServSafe certified. Requires ability to speak, read, and write effectively in English; excellent interpersonal skills; basic math proficiency; proven analytical skills; strong organization and planning. Self‑starter, responsible, with working knowledge of personal computers and related software. Must possess a valid driver's license, insurance, and use personal vehicle for bank deposits and travel to other restaurants as required. Demonstrates integrity and ethical behavior. Physical Requirements: Ability to stand and walk approximately 85%-95% of shift; lift and carry 10-65 lbs; move freely throughout the restaurant; operate restaurant equipment and a motor vehicle; operate a computer keyboard. Competencies Organizational Competencies Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gathers feedback for improvement; establishes and maintains effective relationships. Dealing with Ambiguity: Effectively copes with change, shifts gears comfortably, decides without full picture, and handles risk and uncertainty. Learning on the Fly: Learns quickly, remains versatile, seeks feedback, experiments for solutions, and enjoys unfamiliar tasks. Problem Solving: Uses rigorous logic and methods to solve difficult problems; probes fruitful sources; looks beyond obvious, provides honest analysis. Position Competencies Composure: Cool under pressure, not defensive or irritated when tough; remains mature and a settling influence in crisis. Confronting Direct Reports: Deals with problems firmly and timely; reviews performance; can make negative decisions when necessary. Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, plans career growth, supports development. Ethics and Values: Adheres to core values, practices what one preaches, rewards right values, disapproves of others. Hiring and Staffing: Noses talent, hires best people, assembles talented staff. Integrity and Trust: Widely trusted, truthful, keeps confidences, admits mistakes, does not misrepresent. Managerial Courage: Provides direct, actionable feedback; faces people problems quickly; gives necessary negative action. Motivating Others: Creates climate for best performance; empowers, invites input, shares ownership; makes work feel important. Priority Setting: Focuses on important goals, eliminates roadblocks, creates focus. Drive for Results: Exceeds goals consistently; top performer; bottom‑line oriented. Self‑Knowledge: Knows personal strengths & weaknesses, seeks feedback, looks forward to balanced reviews. Sizing Up People: Good judge of talent, accurately projects capabilities. Building Effective Teams: Blends people, fosters morale, shares wins, creates belonging. Managing Vision and Purpose: Communicates compelling vision, inspires units, rallies support, shares vision. Reasonable Accommodation Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. Legal Notice Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment‑related disputes to binding arbitration and forgo proceedings before a jury in court. #J-18808-Ljbffr Giants Baseball & Softball Camps

Job Tags

Similar Jobs