Job Description
What will you do?
- Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
- Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
- Prepare upgrade plans for the customer’s systems and deliver them to the customer.
- Follow all technical procedures and tools for Global Service.
- Provide technical review of orders for clients and any other proposals requested to perform.
- Analyze technical risk of expansion projects and upgrades.
- Attend technical training that includes systems and instruments, application, process control, communication, and safety.
- Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
- Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
- Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
- Perform system testing, factory acceptance testing (FAT) and develop test documents.
- Document preparation and obtain customer's approval per document specification and schedule.
- Coordinate with factory for product related issues and resolve.
What skills and capabilities will make you successful?
- Team player with good leadership and communication skills and able to travel when required
- Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills
- Detail-oriented, forward looking and good leadership abilities
- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
What's in it for you?
- Career Development : Schneider Electric's growth opportunities, including mentorship programs, training sessions, and pathways for promotions.
- Learning Environment : MLL courses, certifications, and workshops that foster professional development and skill enhancement.
- Innovative Projects : Opportunities to work on cutting-edge technologies and projects that have a real-world impact, especially in sustainability and energy efficiency.
- Collaborative Culture : Highlight a supportive and inclusive work environment where teamwork and collaboration are valued.
- Diverse Workforce : Schneider Electric's commitment to diversity and inclusion, which enriches the workplace and fosters creativity.
- Strong Reputation : Schneider Electric's position as a leader in the energy sector.
- Impactful Mission : Schneider Electric's mission to promote sustainability and efficiency, allowing employees to feel they are contributing to a better future.
Who will you report to? James Cantu - Field Service Manager
What qualifications will make you successful for this role?
- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
- 5 + years of professional experience with specific knowledge of Triconex systems and Foxboro IA (Industrial Automation) DCS
- Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
- Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
- Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
- Knowledge of Foxboro and Wonderware
- Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security
Let us learn about you! Apply today:
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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