Job Description

Job Description

Job Description

We’re looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Two full-time open positions.

$18 per hour

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• 1+ year of hotel industry experience or related job preferred
• High school graduate, GED recipient, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

Off US-50, we offer a free shuttle within five miles, including to Westfield Annapolis Mall, restaurants around Annapolis Town Centre, and the US Naval Academy. Enjoy free parking, our Olympic-sized pool, and dining at our on-site restaurant, Ports of Call. We’ll welcome you with a fresh DoubleTree Chocolate Chip Cookie.

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