Job Description
Helpdesk Tier 1 Analyst
Locations: Chicago, IL
Public Trust Clearance. The candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA). These services include, but are not limited to:
- Desktop troubleshooting, installing software and hardware from network images, vendor sites, and client paths.
- Support the current Windows operating system as implemented; support Mac; support iOS and Android mobile devices; troubleshoot network and standalone printer issues.
- Provide technical assistance and solutions to customers as well as other IT staff or contractors.
Note: Must be US Citizen
Clearance Jobs
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