Job Description

divh2Guest Service Representative/h2pAt Nothing Bundt Cakes, we refer to our Guest Service Representative as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. Youll make everyone feel welcomed, and youll create an environment of generosity, happiness, and joy in your community. Joy Creators creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes./ppThe Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace./ppBut it gets even better:/pulliWe close early so you can enjoy your evenings./liliWe offer flexible work schedules./liliWere keeping it casual. T-shirts and sneakers are where its at!/liliCake discounts. Yummm!/liliThis job is fun. Its literally a piece of cake!/liliThis is a great place to make new friends!/liliYoull get trained. Not only on crafting cake, but on growing your career./liliWe love to celebrate and bring joy to the community./li/ulpAccountabilities/Duties:/pulliPromptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience./liliMaintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise./liliSuggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration./liliProcesses guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected./liliUpholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces./liliReplenishes retail merchandise and cake display case to ensure a strong visual presentation./liliAssists the Crafter in preparing cake decorations and packaging supplies as needed./liliComplies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene./liliMaintains a consistent work attendance and punctuality record./li/ulpCore Values and Competencies:/pullistrongServants Heart/strong ulliGoes above and beyond to support the team or guest, and is reliable, trustworthy and responsive./liliKeeps the good of the team or guest ahead of personal interests or gain./liliDisplays humility and empathy in interactions with others./li/ul/lilistrongSpirit of a Champion/strong ulliDemonstrates pride in responsibilities, an intense drive and a passion to succeed./liliTakes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control./liliOperates with a strong sense of urgency and adheres to NbC brand standards./li/ul/lilistrongGenuine Connections/strong ulliProjects warmth, enthusiasm, and optimism that attracts others./liliBuilds positive, productive relationships with all team members./liliListens actively and communicates openly, clearly and respectfully./li/ul/lilistrongKnowledge, Skills, and Abilities:/strong ulliExhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative./liliEnjoys interacting with diverse people and excels at providing a superior guest experience./liliCan perform multiple tasks simultaneously while maintaining meticulous attention to detail./liliIs diligent, organized and self-motivated./liliHas the ability to understand and carry out oral and written instructions and request clarification when needed./liliIs comfortable with new technology and has the ability to operate a point-of-sale system./liliUnderstands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency./liliHas the capacity to stand for extended periods of time and work in a fast-paced environment./li/ul/lilistrongEducation, Certifications and Work Experience Requirements:/strong ulliApplicants must be 16 years of age or older./liliWhile no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus./li/ul/lilistrongWork Availability:/strong Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands./li/ul/div

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