Job Description
Position summary
The Greeting Associate position provides professional 5-star customer service and experience at all times. Greeting Associates proactively greet all visitors, restock inventory, tracking daily metrics, and are responsible for timely communication of issues needing immediate attention. Greeting Associates engage the community and provide a warm, friendly interaction. The position requires working between the hours of 7:15AM and 3:45PM Monday thru Friday and occasionally 8:00AM and 4:00PM on Saturday.
Key responsibilities / Essential Functions
Arrive to the work area ready to work at scheduled time in provided uniform.
Assist with daily set-up and/or tear down of stand, ensuring all related items are placed in appropriate locations.
Greet and engage every visitor in a friendly, warm, professional and courteous manner. Greeting Associates are required to provide a 5-star impression at all times.
Select work appropriate music to play during operating hours.
Monitor the compost bin and facilitate emptying when full.
Track daily metrics in tracking software on distribution, compost, carry-over cases, and additional areas as specified by leadership.
Track all comments, general inquiries, and public response to identify common themes and emergency situations needing attention.
Contribute to monthly inventory counts on trailer/stand assets
Suggest operational improvements to leadership, as needed
Attend trainings on new process roll outs
Learn FAQ’s and product facts to share with visitors.
Decorate for holidays and/or special events with approved designs.
Communicate issues needing supervisor attention immediately, i.e. unexpected media on scene, etc.
Follow structured timelines and accommodate unexpected requests.
Interact with the public and discern security issues if they arrive, ability to follow security escalation requirements.
Cross training on reception duties including but not limited to: hanging posters and distribution of supplies.
Perform other duties as assigned for needed duration.
Needed experience & requirements
Education
GED or high school diploma required.
Experience
Minimum 1-year customer service experience.
Demonstrable Skills
Commitment to mission of inclusion and ability to successfully work in a diverse environment.
Ability to perform subtraction, multiplication and division for equations up to 3 digits.
Ability to remember training content.
Must be proficient with MS Windows, Excel, and Outlook e-mail.
Ability to work independently with limited supervision.
Excellent interpersonal skills and ability to communicate with leadership, co-workers, and visitors.
Ability to understand, interpret and follow Policies and Procedures.
Strong conflict resolution and problem solving skills.
Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
Attention to detail and accuracy
Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.
Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change.
Working Conditions & Physical demands
Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
Ability to walk consistently within a 1.5 radius is required.
Ability to read, write, speak and comprehend the English language
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.
Must be able to stand and/or sit outdoors in all weather conditions above 35 degrees Fahrenheit for 2 to 4 hours at a time and up to 8 hours for the day.
Must be able to handle various food products without allergic reaction.
Could be conditions below 40 degrees for up 3 hours.
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