Funeral Director - Advance Planning Job at Service Corporation International, North Charleston, SC

U3l1MWRkY3hRbVh6dDczb29yanl3NC9JY0E9PQ==
  • Service Corporation International
  • North Charleston, SC

Job Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at need funeral arrangements, and selling pre-need arrangements. The Advanced Planning Team serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS

Education and Licenses
  • Graduated from an accredited school or college of mortuary science
  • Current Funeral Director license within the practicing state
  • Current state/province issued driver's license with an acceptable driving record
  • Life Insurance license or ability to obtain license
Experience
  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred

Licenses
  • Current state/province issued driver's license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Postal Code: 29406

Category (Portal Searching): Sales

Job Location: US-SC - North Charleston Service Corporation International

Job Tags

Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Sanford Health

Registered Nurse - RN - Radiation Therapy Job at Sanford Health

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...

One Medical

Medical Receptionist - Float Job at One Medical

 ...employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care,...  ...where everyone can thrive. The Opportunity As a Medical Receptionist - Float, internally known as a Flex Member Support Specialist,... 

American Parkinson Disease Association

Fundraising and Events Manager Job at American Parkinson Disease Association

 ...based platforms such as wealth/foundation search tools, CRM, and online fundraising platforms, such as Raisers Edge, DonorPerfect,...  ...verbal, written, organization and presentation skills, including proofreading and public speaking. Undertake self-development activities... 

Fiorito Wealth Management

Client Success Advisor - Seeking Former Athletes Job at Fiorito Wealth Management

 ...heart with a passion for teamwork and competition? Bring your sports background to a dynamic career with the Fiorito Wealth Management...  ...excellent interpersonal and communication abilities, strong analytical skills, and the capability to build lasting client relationships... 

FON

Aerospace Engineer Job at FON

 ...Job Description Job Description Salary: $130,000 to $150,000 per year Fregata Systems Aerospace Engineer Analyst Job Summary: Full-Time, Federal Contracting Position In this position, you will Analyze, organize, plan and administer various...