Front Office Coordinator / Medical Receptionist Job at IRG Physical & Hand Therapy, Mukilteo, WA

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  • IRG Physical & Hand Therapy
  • Mukilteo, WA

Job Description

Front Office Coordinator / Medical Receptionist

Position: Front Office Coordinator / Medical Receptionist at IRG Physical & Hand Therapy .

Pay Range

Base pay: $18.00/hr - $25.00/hr. (Actual pay will depend on skills and experience.)

About Us

IRG Physical & Hand Therapy is a growing, family-oriented company offering 1:1 patient care, community involvement, and a culture focused on helping employees and patients achieve their best selves. We provide work/life flexibility, professional growth opportunities, and a fun, rewarding culture.

Responsibilities

Our Front Office Coordinators (FOCs) are integral to the clinic. Primary duties include:

  • Optimizing patient appointment schedules
  • Managing all incoming phone calls
  • Processing and converting new referrals
  • Collecting payments for services and obtaining insurance authorizations
  • Promoting patient experience and maintaining relationships
  • Tracking KPIs and benchmarks that drive clinic success and patient outcomes


Who You Are
  • You love people and thrive on establishing meaningful connections
  • You enjoy working in a fast?paced, fun environment
  • You welcome new challenges daily
  • You are self?motivated, a go?getter, and a self?starter
  • You maintain a positive attitude and professional appearance
  • You can multitask without becoming overwhelmed
  • You build strong rapport with clients from diverse backgrounds
  • You are proficient with technology and computer systems (EMR, Microsoft Office Suite, etc.)


What We Promise
  • Local, PT?owned company based in WA state with no large national corporation controlling decisions
  • 1:1 patient care model focused on maximizing time with skilled therapists
  • Monthly student loan assistance program
  • Career advancement opportunities through leadership courses
  • Community involvement support
  • Full benefits package: medical, dental, vision, 401k matching, paid time off, holidays, sickness, etc.


Qualifications
  • High school diploma (Bachelors degree in related field preferred)
  • 2+ years of customer?facing experience
  • Knowledge of and adherence to HIPAA laws and compliance regulations


Physical Demands / Working Conditions
  • Physical activity including bending, reaching, squatting, lifting, and prolonged sitting
  • Must work at an IRG facility and provide own transportation
  • Potential exposure to viruses, diseases, and infections from patients
  • Custodial duties with medical grade cleaning products (e.g., cleaning bathrooms, laundry, disinfecting equipment)
  • Extended periods at a video display terminal and keyboard use
  • Work schedule based on IRG needs


Benefits Summary
  • Paid Time Off (Holidays, Vacation, Sick, Personal)
  • Continuing Education Funds
  • Student Loan Repayment Program
  • 401K plan with employer match
  • Medical, Dental & Vision Plans
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
  • Long?Term Disability, Life and AD&D Insurance
  • Employee Assistance Program



EEO Statement

IRG is an equal opportunity employer.

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Job Tags

Work at office, Local area, Flexible hours,

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