Job Description

Summary:  

This position is focused on resolving and/or troubleshooting problems in a timely, efficient manner, to be available for on-call or after-hours or weekend emergencies, and for performing installation work on an as-needed basis. Duties assigned will be performed in a timely manner to meet all company standards as well as any applicable Federal, State, or Local Codes 

Essential Duties and Responsibilities:

• Diagnose and repair alarm system problems.
• Perform routine service and insulation as assigned (includes replacing detectors, changing flex loops, replacing initiators, replacing manual pull stations, etc.) 
• Interface fire alarm system or monitoring device with HVAC, sprinkler systems, access control units, and elevators.
• Perform routine maintenance and inspection of engineered systems. Including Halon, Industrial Dry Chemical, Clean Agents, and CO2's. Examine systems to locate problems such as loose connections or broken insulation.
• Perform panel replacements when necessary. Mount and fasten control panels, door and window contacts, sensors, etc., and attach electrical and telephone wiring in order to connect components.
• Read/follow blueprints, electrical layouts and building plans. Able to determine materials required for jobs 
• Feed wires/cables through access holes, roof spaces, and cavity walls to reach outlets.
• Keep company issued vehicle clean, neat, and organized. Return unused parts and equipment to the warehouse upon completion of job.
• Encourages a customer-focused attitude within the department and works with staff to resolve customer complaints, warranty issues, and problems with defective materials in a timely manner.
• Ensures that all customer contact with TFEC employees is professional and courteous.
• Meets department revenue goals and strives to never lose money on work performed.
• Interacts with other technicians to provide technical advice and to resolve problems.
• Completes all required paper work such as reports, S.O.'s, change orders, timesheets, etc. thoroughly, accurately, completely, and submits completed paperwork on a daily basis.
• Be available for off-hour emergency service calls and the on-call schedule assigned. 
• Performs other duties as assigned.

Experience and Skills:  

• Required: High School Diploma or Equivalent
• Required: Valid Driver's License and clean driving record 
• Working knowledge of different systems, programming, technologies, and interfaces
• Ability to work independently with limited supervision 
• Demonstrate integrity, honesty 
• Mechanical skills and aptitude 
• Proficient in basic computer skills 
• Demonstrate problem-solving skills 
• Strong communication skills (written and verbal). Able to interact with all levels being served 

  Physical Demands:

• Hand-eye Coordination is necessary to operate computers and various pieces of office equipment.
• Regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms.
• Frequently required to stand and talk or hear, walk, sit, climb or balance, stoop, kneel, crouch, or crawln and smell.
• Must be able to climb ladders and work heights.
• Occasionally lift up to fifty (50) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regular and Timely Attendance. 
• Must pass initial and random substance abuse tests. 

  Work Environment:  

• Normally works in outside weather conditions, near moving mechanical parts, and in high, precarious places.
• Exposure to wet and humid conditions, airborne particles and confined spaces.

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