In alignment with our values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE).
Data Center Operations
• Ensures compliance with data center business units and service-level policies.
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.
Service Delivery
• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenter (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
Qualifications
• Required: High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility OR 3+ years industry experience and college course work.
• Required: Basic understanding of how to use Microsoft Office applications (Outlook, Excel, Word)
• Preferred: 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Preferred: Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services?
• Preferred: Experience working on large-scale CE projects
• Preferred: Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
• Preferred: Previous datacenter experience
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