Job Description

Client Overview: Our client, in the spirits space, is hiring an Ecommerce Specialist to join their team!

Ecommerce Specialist Responsibilities:

• Monitor order status in e-commerce platform and 3PL system to ensure timely shipment and order status updates.
• Inform e-commerce team of inconsistencies in e-commerce platform order statuses.
• Monitor and clear orders from quarantine status, post age or address verification in compliance software.
• Process invoices from 3PL, Customer Service Call Center, Payment Processor and packaging storage
• Manage SKU set up in SAP, compliance systems, 3PL and e-commerce platform for all new items added to the product assortment.
• Manage product label registrations with compliance system and update systems with approvals as needed.
• Enter replenishment and return orders in SAP monthly or as needed.
• Coordinate with logistics team and 3PL to arrange transportation and accurate receipt of inventory.
• Ensure order accuracy in SAP and timely posting of goods receipt and billing documents.
• Assist with monthly reconciliation and tracking reports. Inform of discrepancies requiring further research. Correct orders as needed.
• Monitor packaging stock levels monthly and inform if replenishment is needed
• Monitor returns, replacements and refunds processed by Customer Service and adjust inventory levels as needed in SAP.
• Provide monthly recap to e-commerce team for monthly reports.
• Process chargeback requests – provide required documentation to finance to refute chargebacks.

Ecommerce Specialist Qualifications:

• 3-5 years e-commerce experience
• Experience with SAP + Salesforce
• Heavy experience in data entry, coding invoices, operation – fulfillment
• Experience having worked for a luxury brand

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