Job Description

Job Description

Job Description

Salary: 50,000

What you'll be doing:

• Inbound Phone Calls: You will be responsible for answering inbound phone calls and assisting clients with their needs: questions about our program, scheduling problems, refunds, and trying to get them to book a sales call with the necessary team member.
• Outbound Phone Calls: You will be calling prospective clients of leads that have come in throughout form submissions on our website.
• Email Messaging: You will be responsible for managing our support email and responding to clients promptly.
• Chat Messaging: You will be responsible for texting back client injuries and addressing any questions they may have.

What youll bring to the table:

• Strong organizational and time management skills with ability to mange all client injuries in a timely manner.
• Problem solver and people pleaser. When managing clients, you will need to resolve issues and ensure satisfaction of each client.

What experience is needed:

• Previous customer support experience is favored, but not required.

What we bring to the table:

• Expensive suits? Don't need those! We want you to be comfortable so sweatpants or pajamas are just fine - you will never need to talk with clients in person or via video chat.
• Ability to grow with a fast-paced startup. 100% promoted from within.
• Vacation, sick days, and holidays are provided.

How many hours you'll work:

• Hours are typically 9am EST to 6pm EST M-F with a one hour lunch break midday which equates to 40 hours per week.

What you can earn:

• Pay for this position is a base salary of $50,000 per year.
• Compensation is paid weekly every Friday via direct deposit.

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