Job Description
Customer Service Representative in Harrisburg, PA.
Training is for 2 weeks: Monday-Friday 8am-4:30pm
Regular schedule: Monday-Friday 8am-4:30pm, 8:30am-5pm, 9:30am-6pm
$15.75/hr
$16.75/hr for bilingual
EDUCATION/EXPERIENCE: High school diploma or equivalent; understanding of and sensitivity to the needs of individuals with disabilities; effective communication skills; ability to follow directions; ability to interact courteously and effectively with culturally diverse populations; strong organizational, written, and verbal communication skills; ability to handle pressure and perform multiple tasks. Preferred qualifications include three years of human services and/or customer service experience, knowledge and understanding of Pennsylvania Home and Community-Based waiver services (HCBS), familiarity with medical terminology, and bilingual capabilities. Employment is contingent upon successful completion of orientation and customer service training, successful clearance of criminal and child abuse background checks, and an absence of affiliations with Office of Long-Term Living (OLTL) providers.
JOB OVERVIEW: The Customer Service Rep responds to incoming calls and emails from applicants, their families, and the medical community, serving as their first point of contact with the application process
JOB RESPONSIBILITIES:
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