Job Description
For over 75 years, Affy Tapple, the creator of the original caramel apple, has been a manufacturer of tasty caramel apples and treats for the Chicagoland Area. In addition to grocery store caramel apples, Affy Tapple offers a gourmet line of caramel and chocolate apples and confections under the Mrs Prindables name, as seen in department stores and home shopping networks.
Our Affy Tapple team has an opening for a friendly and reliable customer service representative to assist customers before, during, and after purchases. Individual must be excellent in phone skills, a team player, and be able to work in a seasonal, fast-paced office environment. Position is at our Niles, IL location.
REPORTS TO: Director of Customer Service
JOB TYPE: Full-time, Hourly (Temp with potential to hire on directly after season)
HOURS: Monday – Friday, 7:30 am – 4:00 pm, October – December, Some weekend hours
Or
Monday – Friday – 9:00 am - 5:00 pm, October – December, some weekend hours
Primary duties would include:
- Answering inbound calls for Affy Tapple fundraising and E-Commerce customers
- Answering inbound calls for Mrs Prindables E-Commerce customers
- Retrieving voicemails and placing outbound calls to customers
- Responding to customer emails
- Maintaining professional communication with customers & coworkers
- UPS tracking of orders and updating our customers with delivery information
Job requirements:
- At least 1 year of customer service experience
- Must be proficient with Microsoft Office (Outlook, Excel)
- Must be able to speak, write, and read English
- Must be able to sit for long periods of time (up to 90% of the workday)
Company Description
Labor Solutions Professional is a leader in the professional, temporary, and direct hire industry. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.
Thank you!Labor Solutions Professional is a leader in the professional, temporary, and direct hire industry. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market.\r\n\r\nThank you!
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