Customer Accounts & Service Representative Job at TDL Staffing, Inc., Fairbanks, AK

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  • TDL Staffing, Inc.
  • Fairbanks, AK

Job Description

Job Description

Job Description

Job Title: Customer Accounts & Service Representative
Company: TDL Staffing
Location: Fairbanks, AK
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay: $20 – $25 per hour, depending on experience
Benefits: Generous benefits package offered

TDL Staffing is seeking a friendly, customer-focused individual for a Customer Accounts & Service Representative position in Fairbanks, AK. In this full-time role, you’ll be the first point of contact for walk-in and phone customers—answering questions, resolving billing issues, and supporting service account changes with professionalism and a positive attitude.

We’re looking for someone who takes pride in delivering exceptional customer service, enjoys helping others, and can thrive in a busy office environment.

Key Responsibilities:

  • Assist walk-in customers and handle incoming calls regarding billing inquiries, service concerns, and account updates
  • Process a variety of customer payments (EFT, ACH, credit card) and ensure accurate reconciliation with accounting records
  • Generate customer correspondence using established templates and procedures
  • Support service account changes, including property changeovers and meter maintenance scheduling
  • Handle daily cash and payment processing, including deposits and returned payments
  • Maintain accurate records and support both digital and physical file management
  • Gain working knowledge of relevant regulatory tariffs and procedures
  • Perform other administrative or support duties as assigned by the Customer Care Manager

Minimum Requirements / Qualifications:

  • High school diploma or equivalent
  • At least 3 years of customer service experience
  • Proficiency with Microsoft Office applications
  • Experience with cloud-based ERP software preferred
  • Strong attention to detail and organizational skills
  • Friendly, professional communication and interpersonal skills
  • Ability to multitask, prioritize, and stay calm under pressure
  • A routine background check will be conducted as part of the hiring process
  • Support a drug-free work environment

Ready to get started? Apply today!

Applicants never pay fees when applying with or working for TDL Staffing.
Begin your application online: APPLY NOW
Have questions? Call our office at (907) 455-8300

TDL Staffing is an Equal Opportunity Employer (EOE).

#FAIR123

Job Tags

Hourly pay, Full time, Work at office, Monday to Friday,

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