Job Description

Job Description

Job Description

THE ORGANIZATION

Ashley Addiction Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

The Clinical Program Liaison is responsible for case management and coordination of services for patients participating the Professionals Program and other Ashley clinical programs as needed. This position will serve as the point of contact for referral sources, coordinate delivery of services to the patient, schedule continuing care services and will communicate treatment needs to clinical providers within the organization. This position is responsible for following up with patient and their referral sources following the completion of residential treatment to ensure a smooth transition. This position will report directly to the Residential Clinical Director.

KEY RESPONSIBILITIES

Program Support

• Serves as a point of contact for patient’s outside resources and provides timely communication.
• Works directly with employee assistance programs (EAPs) within professional organizations to clarify treatment expectations. This may include discussing treatment plans, length of care, discharge planning, and continuing care recommendations.
  1. Manages the expectations of EAPs, ensuring that we are meeting requirements for the patient to return to work once treatment is successfully completed.
  2. Notifies patient’s employers of PETH tests results.
• Coordinates travel arrangements for program patients to and from Ashley’s campus. Coordinates visits to campus from employers and other patient resources.
• Timely communication of all programing changes to the appropriate staff, including providing updates on estimated length of patient stay.
• Ensures that continuing care appointments are scheduled.
• Maintains tracker to ensure that all services required for patients are completed within needed timelines. Communicates outstanding treatment needs to providers.
  1. Ensures that scheduled appointments and meetings are made with patient’s deadlines in mind.
• Coordinates, prepares for and assists with the facilitation of Ashley sponsored support group meetings.
• Works with clinical managers to ensure deadlines for strategic initiatives are met.
• Attend all clinical and interdepartmental meetings.
• Identifies areas for improvement within clinical processes.
• This position may include travel as needed.

Documentation

• Reviews patient medical records for accuracy and completeness and coordinates with staff as needed.
• Works with the Medical Records department to ensure that the correct documents are sent to the patient’s resources.
• Ensures that the cognitive screen results are accurately reflected in medical records.

In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:

• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Reinforces Ashley’s commitment to diversity, equity and inclusion
• Protects the privacy of our patient’s protected health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Three to five years administrative experience required.
• Bachelor’s degree in human services field required.
• Understanding of ASAM Levels of Care for Substance Use Disorder preferred.
• Ability to communicate professionally and effectively with patients, internal staff, and external organizations.
• Ability to make decisions, prioritize workload, and multi-task while maintaining high attention to detail.
• Works with a strong sense of personal accountability and urgency.
• Provides effective communication with internal departments by establishing credibility, trust and support with staff.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Knowledge of Microsoft Office to include Outlook, Word and Excel.

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