Job Description

Clinical Concierge Patient Care Assistant

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the Pacific Northwest. With over 250,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. Join our team as a Clinical Concierge Patient Care Assistant with Indigo. At Indigo, we embrace innovation and value input from our team members. We focus on what matters most- caring for the patients in the communities we serve.

FTE: 0.9

Shift: Day

Schedule: 8am-8pm (3 x 12-hour shifts)

Unique Earning Potential, in addition to your base hourly rate:

Up to $5,000 sign on incentive is available for external candidates including new grads and experienced medical assistants

$2.50/hour Indigo Premium on top of base rate for all hours worked

$1.75/hour X-Ray Certification Premium on top of base rate for all hours worked for employees who become trained and certified in X-Ray

$1.25/hour Weekend Differential for staff who work weekend shifts

Extra Shifts and Float incentives awarded when applicable

Monthly Indigo Incentive Program, with a payout rate of up to $300/month

What We Offer

Excellent, robust benefits including a variety of medical, dental, and vision coverage plans to fit your needs with generous employer-paid contribution, life insurance, and short- and long-term disability

Additional Total Rewards including a variety of retirement savings plans

Career growth focuses on leadership pathways, mentor/preceptor opportunities, and tuition reimbursement program (100% of tuition and fees or up to $5,250 for full-time employees/$2,500 for part-time employees per year)

Generous paid time off, including time off for extended illness and wellness program to support work/life balance, including dedicated mental health coaching and services

*Benefits eligibility may depend on role and location, some exceptions may apply

Position Summary

The Clinical Concierge Patient Care Assistant (PCA) provides quality care focused on the comfort and wellbeing of the patient and family focused on basic patient care activities and customer service-oriented delivery of care to patients under the direction of a Registered Nurse, ARNP, PA-C, or Physician. You will maintain confidentiality of all patient records and other proprietary information and assure the privacy and dignity of all patients is maintained. You will use your exceptional AIDET skills to communicate effectively and courteously with patients as appropriate to their developmental status or age. This position requires a highly collaborative approach to services in a clinic environment.

Responsibilities

Greets patients and assists in registration as needed based on clinic workflow and patient needs

Documents all pertinent visit information in the medical record

Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scope of practice under the supervision of a physician or other provider

Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider

Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider

Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required

Maintains logs and required checklists

Calls patients to convey normal test results and/or for

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