Job Description

Customer Service Representative

Support, Learn, and Make a Difference

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both clients and clinical teams? At Metropolitan Veterinary Associates (MVA), our Customer Service Representatives (CSRs) are a vital part of our missionhelping pet families feel welcomed, informed, and cared for from the very first phone call. In this role, you'll play a key part in supporting our emergency department by managing client communication, coordinating appointments, and assisting with essential administrative tasks.

Our Mission

We are dedicated to improving the lives of pets, their families, and our community by providing exceptional specialty and emergency veterinary care. As a CSR, you'll help us fulfill that mission by delivering a welcoming experience and smooth administrative support that keeps the hospital running at its best.

Who We Are

• We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases.
• With 13 specialty departments, our team includes top experts in fields such as internal medicine, surgery, cardiology, and more, ensuring comprehensive care for our patients.
• Our culture is built on continuous learning, mentorship, and genuine support, which means you'll have ample opportunities to expand your skills alongside leaders in the industry.

What You'll Do

As a Customer Service Representative, you'll work closely with our specialty teams and business office to ensure a smooth experience for clients and efficient communication for hospital staff. In this position, you will:

• Greet clients by phone or in person with warmth and professionalism
• Schedule appointments and provide accurate follow-up communication
• Coordinate medication refills and liaise with clinical teams for timely updates
• Assist with billing, payments, and insurance questions
• Update patient records, manage data entry, and ensure accurate client information
• Answer a high volume of calls with a calm, helpful, and solutions-focused approach
• Support both front desk and back-office administrative workflows
• Provide compassionate support to pet owners during sensitive conversations

Anticipated Schedule

• Wednesday: 7:00 AM - 6:00 PM (Front Desk)
• Thursday: 8:00 AM - 6:00 PM (Cancer Center)
• Friday: 8:00 AM - 1:00 PM (Front Desk)
• Sunday: 8:00 AM - 6:00 PM (Front Desk)

Compensation

• Starting at $18.00-20.00/hour with a 15% shift differential on Sunday

What's in It for You?

• Supportive culture with social events & team-building activities
• Competitive paid time off & holiday pay
• 401(k) plan with a strong employer match

We know changing jobs can be a big step. We treat every interview as confidential, and if you'd prefer an informal conversation first, we're happy to do that. We genuinely love what we do and welcome the chance to share our passion with you!

Requirements

• Previous experience in customer service, preferably in a veterinary or healthcare setting
• Excellent verbal and written communication skills
• Confidence handling a multi-line phone system and scheduling software
• Comfort interacting with pet owners and veterinary professionals
• Strong multitasking and attention to detail
• Familiarity with Cornerstone, or similar systems (a plus!)
• A calm, compassionate demeanor, especially during emotional client moments
• A positive attitude and team-oriented mindset

If you're driven by the opportunity to support life-saving care, grow your career, and work alongside a passionate, dedicated team, apply today and join Metropolitan Veterinary Associates in making a difference for pets and their families!

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