Job Description

Job Description

Job Description

Description:

Please note that this job is located in Victoria, TX with Apex Protection Plan.

The Apex Protection Plan has the following duties:

• Handles claims related phone calls from Dealers and Repair Facilities per work schedule performing within company standards
• Monday through Friday schedule in an office environment
• Follows proper claims procedures as outlined in training and feedback provided by management
• Master understanding of contract terms and conditions
• Understand Exceptions based upon dealership, agent, or client as noted in system
• Support other team members in assisting customers when situation requires involvement
• Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role
• Takes initiative to resolve an issue rather than allow an issue to continue
• Performs other related duties as required and/or assigned

Job Requirements:

• High School Diploma or equivalent
• Minimum of one year of experience within Automotive Service Industry preferred, specifically the Service Advisor position
• Must have strong computer skills and the ability to troubleshoot and service policy issues
• Must be proficient in Windows and MS-Office Products
• Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
• Good punctuation, spelling, mathematical, grammar and attention to detail
• Strong interpersonal skills essential
• Ability to exercise sound judgment when interacting with customers
• Must be authorized to work in the U.S or Canada
• Must be able to successfully pass a background check
• Located in Victoria, TX

Preferences:

• Experience in customer service, insurance claims, or call/claims center environment
• College Degree or equivalent work experience

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