Job Description
Job Type
Full-time
Description
Service Technician Utility
Summary
The primary function of the utility technician is to provide general assistance to the service department primarily to the service technician. Individual will perform a variety of tasks to provide assistance include collecting parts and tools, cleaning, documenting, and minor repairs related to the heavy duty and medium duty vehicles.
Job Responsibilities
Assists Technician in general repairs of trucks
Provides tools and parts to the technicians
General housekeeping the shop area
Tool inventory maintenance and upkeep
Document and organize warranty parts
Assist in the customer experience of drivers
Provide transportation or pickup and delivery of parts for repairs.
Assist Service Foreman and Service Writers
Other duties as assigned
Business Skills
Individual has demonstrated a strong set of business skills listed below
- - Continuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methods
- Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions
- Resiliency - Quickly recovering from adversity
- Teamwork - Cooperating with others to meet objectives
- Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations
- Self Starting - Demonstrating initiative and willingness to begin working
- Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
Requirements
Qualifications and Other Requirements
Computer Skills
To perform this job successfully, an individual should have knowledge of basic Computer skills and Repair Order Processing Software.
Certificates, Licenses, Registrations
Position requires a valid drivers license and the ability to operate motor vehicles. A technician must maintain a safe driving record. Current Commercial Driver's License is preferred but not required.
Working hours: Heavy-duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on-call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mobility: The heavy-duty diesel technician should be capable of moving around the workshop or service area, which may involve walking, standing, bending, and potentially working in confined spaces or under vehicles. Ability to climb ladders. Ability requires a person to bend, twist, squat, reach in order to perform tasks on truck components.
Vision: Good eyesight and visual acuity are important for a heavy-duty diesel technician to inspect and troubleshoot engine components, read technical manuals, and perform precision work.
Hearing: The technician should have good hearing to diagnose engine sounds, communicate effectively with colleagues and customers, and be aware of any audible warnings or signals in the workshop. The noise level in the work environment is usually moderate to loud, due to tools and engine noise.
Manual dexterity: A high level of manual dexterity is essential for a heavy-duty diesel technician to handle tools, components, and equipment with precision, and perform tasks such as disassembling, repairing, and reassembling engine parts.
Lifting: This role often involves lifting heavy components or tools. The technician should have the physical strength and ability to safely lift and move heavy objects, following proper lifting techniques to prevent injury.
Ability to lift a minimum of 60lbs - 150 lbs. unassisted.
Reports to Service Manager
January 31,2025
Company overview
Work with a strong organization summarized below
Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward - 24 hours a day, 7 days a week.
We maintain a commitment to forming authentic and valuable connections through fulfilling the industry's unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.
Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us - On the Road Since 1965.
Benefits
Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.
Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family. Health and Wellness Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Supplemental Products like Short-Term, Long-Term Disability
Financial stability and Retirement Preparedness: Our 401(k) program includes a company match
Retirement Planning Assistance
Financial Guidance and Education
Paid Time Off: Full-time employees enjoy paid holidays and personal time
Vacation based on the length of service.
Resources when we face major challenges and life events: Life Insurance Hospital Stay, Critical Illness, other products
Bereavement Services and Employment Assistance Program
Mental Health Resources readily accessible and without stigma
Paid Training and Tools Assistance to do the job right.
Job Posting Information
This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.
Palmer Trucks is committed to working with and providing reasonable accommodations to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact:hr@palmertrucks.com
Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected. Palmer Trucks
Job Tags
Holiday work, Full time, Temporary work, Immediate start, Shift work, Afternoon shift,