Job Description

Call Center Representative

More than a job play an integral part of Duke Energy's customer success and satisfaction as a call center representative. Consider joining the Duke Energy team, where you'll find a friendly work environment, and opportunities for growth and development. A part-time call center representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.

Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.

We offer:

• Participation in a 401k plan
• Accrued sick and family care leave per pay period
• Flexible work schedule
• All necessary equipment provided

Pay and work schedule:

• The pay rate is $17 per hour (non-negotiable)
• This role is virtual, ability to work remotely
• Flexible work schedule
• Hours of operation: Monday-Friday, 7:00 AM 7:00 PM
• A minimum of 12 hours per week, up to a maximum of 26 hours per week with a minimum 4-hour shift (i.e., 4 consecutive hours) on Mondays required
• Required 30-day break within 12 months

Target start date:

The target start date for this posting is Monday, 2/23/26. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.

Training details:

• First 6 weeks, Monday-Friday from 8:00 AM to 1:00 PM
• Required first day onsite attendance at a Duke Energy Call Center location
• During the 6-week training period, there is no allowance for vacation time or absences
• Your continued employment will be contingent on successful completion of the training program

Responsibilities include, but not limited to the following:

• Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction
• Building genuine connections with customers and being a great ambassador for the Duke Energy brand
• Use professional judgement and escalate customer issues/concerns to management when appropriate
• Perform other duties as assigned, including work on special projects

Required qualifications:

• High school diploma or GED completed at time of application submission

Desired qualifications:

• Ability to work a flexible schedule
• Some college or college degree
• One year call center or customer service experience preferred
• Willingness to work in an environment that requires 100% phone-based customer interaction
• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner

Working conditions:

• Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility
• All new hires are required to have access to reliable high-speed internet and a quiet work environment
• Required 30-day break within 12 months

What to expect: steps in Duke Energy's hiring process:

• Duke Energy hiring process
• Duke Energy customer care assessment required time sensitive/completion of online test
• If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview
• Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test

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