Job Description

Job Description

Job Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.

Business Systems Administrator I

Location: Aliso Viejo, CA

Schedule: Monday to Friday, 8:00 AM – 4:30 PM

Pay Range: $19.66 – $25.00 per hour

Start Date: ASAP

Duration: Temporary-to-Hire (TTH)

Position Overview

An established organization in Aliso Viejo is seeking a detail-oriented and motivated Business Systems Administrator I to provide medium-level support across various business applications. The ideal candidate is tech-savvy, customer-focused, and eager to grow in a fast-paced IT environment. This is a full-time, on-site role with long-term potential.

Key Responsibilities

• Serve as a primary contact for application support and issue resolution
• Manage incoming support tickets; ensure timely and accurate resolution
• Document all support activities, solutions, and technical processes
• Collaborate with internal teams and external consultants to support system improvements
• Translate business needs into technical solutions where appropriate
• Coordinate internal resources to maintain service quality and performance
• Use diagnostic tools and problem-solving methodologies to address user issues

Minimum Qualifications

• 6+ months of related experience (AA degree minimum; BS degree accepted with less experience)
• Exposure to ticketing systems (ServiceNow, Jira, Zendesk, or similar)
• Background in IT support, help desk, or technical customer service
• Strong verbal and written communication skills
• Ability to work independently and manage competing priorities
• Willingness to learn and adapt to new technologies

Preferred Qualifications

• Experience supporting ERP, CRM, or other enterprise software platforms
• Familiarity with system workflows, integrations, or business process support
• Understanding of IT service management principles and best practices

Key Competencies

• Critical thinking and analytical skills
• Excellent organization and attention to detail
• Effective problem-solving and troubleshooting capabilities
• Positive, proactive, and customer-oriented approach

Compensation

This position offers a base pay range of $19.66 – $25.00 per hour, depending on qualifications and experience.

Benefits : Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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