Job Description

•**Only qualified Business Process Analyst candidates located near the Carson, City, NV area to be considered due to the position requiring an onsite presence***

The Client is seeking a Business Process Analyst (BPA) to join the team to support several Project Initiatives to streamline/modernize/improve the customer and internal user experience for the client’s Online Business Licensing Management services. The BPA will create technical documents, explain complex information in a clear and concise manner in support of requirements gathering and the various phases of development and testing.

Education Requirements:

• Bachelor’s degree, first degree, or equivalent experience in Technical Communications

  Skills Required:

• Demonstrated can-do attitude

• Ability to resolve problems with minimal management assistance; escalates appropriately

• Able to be flexible and adapt to change

• Moves quickly to address unexpected problems or opportunities

• Strong attention to detail

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

• Demonstrated capacity for self-directed learning is required.

• Minimum 2 years, documented experience in business process analysis, software development and/or testing

• Communicates clearly in English, both verbally and in writing, with project team members and stakeholders

  The Business Process analyst must be able to:

• Straddle the IT and business domains and communicate (or broker communications) between each side

• Drive the creation of process models (primarily conceptual/logical level models)

• Identify and articulate the need for change in how organizations work and to assist with the facilitation of that change.

• Work across all levels of an organization and may be involved in everything from supporting the facilitation of strategy definition, supporting discussions regarding enterprise architecture, assisting with the definition of the goals and requirements for projects and supporting continuous improvement in its technology and processes

• Provide expertise to support the assigned projects

• Enable an environment where collaboration is effective and focused on delivering impactful business results

• Work closely with both technical team members and client stakeholders or varying levels to serve as a “trusted advisor” and can be a key-point of contact for stakeholders to ensure success

• Interface between the software vendor(s), client team and internal agencies involved in the portfolio program

• Interface with the Product Owner team(s) to manage and prioritize their product backlogs of bugs and enhancements

• Establishment of product Enhancement requests following established procedures including coordinating SMEs and Product Owners, elicitation of requirements, submission of tickets to the vendor or TFS/DevOps tool, engagement w/vendor on analysis, acceptance signoff and then placement onto the product backlog for future prioritization and grooming

• Ability to perform Operational Needs assessments to help us get from our current state to our desired state.

• Communication: Not only verbal and written, but the ability to demonstrate Active listening skills to hear and understand the total message which is being shared

• Critical thinking ability to make informed decisions by evaluating several different sources of information objectively

• Problem-solving ability to see the problem and implement a process that reduces or removes obstacles

• Negotiation skills to facilitate discussions where two or more parties with different needs and goals discuss an issue to find a mutually acceptable solution

• Attention to detail – some details are obtained through active observation, while observing a current process and asking questions to get clarification on the actions taken

• Teamwork – Seek to understand, respect all input, share transparently and always assume positive intent from team members sharing their perspective/viewpoint

• Highly skilled at writing procedures and building functional diagram flows (IT utilizes the Functional Actor methodology) experience in this area is preferred

• Procedures should be easily understood by all audiences and allow users to complete the tasks without prior training

• Test Case development, clearly defined and easy to follow

• Coordinate UAT once the Release Manager has notified the BPA that the bugs/enhancements are ready for testing

• Demonstrate the updated fixes to the Product Owner or their designated representative to obtain Approval to move the code to Production, once UAT has been successfully performed

• Release Note development using TFS Tickets Bugs/Enhancements delivered from our vendors or IT team and create Release notes for our stakeholders
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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