Job Description

Business Analyst

Madison, Wisconsin(Remote)

Phone+Skype

Long Term Contract

JD:

This individual in this role will function as the subject matter expert on information technology software licensing and asset management. The primary focus of this role is software asset management and purchasing procedures including quotes, purchasing, license tracking, and compliance.

Duties:

• Apply strong customer service focus, work with minimal supervision, frequently assist others in their areas of expertise, work on multiple projects, and prepare management reports.
• Will support operational work on day-to-day tasks, as well as supporting the implementation of SNOW (Software Asset Management Tool).
• Interact with staff and personnel from all organizational levels and areas of expertise.
• Function as a backup for the Hardware Asset Specialist and Business Office Coordinator roles.
• Assist with the development of the annual PC replacement plan, hardware inventory and tracking, and hardware purchasing, invoicing, receipting and deployment.

Top Skills & Years of Experience:

2-5 years of experience is required in the following areas:

1) Inventory Management: Proven experience tracking and managing software and hardware assets.

2) Proficiency in IT Asset Management (ITAM) Software: Experience with tools like ServiceNow, Snow, or SAM tools.

3) Software License Management: Experience working with software licensing agreements and compliance.

4) Vendor Management: Experience working with software vendors, negotiating contracts and purchasing.

5) Customer Service: Proven experience in a customer service role.

Nice to have skills:

1.) Certifications: ITIL, CSAM, IAITAM, or other relevant certifications.

2.) Knowledge of ITIL Framework: Familiarity with IT Infrastructure Library (ITIL) principles.

3.) Experience Purchasing Role(s): Experience in a purchasing or finance role as related to procurements.

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