Job Description

Bilingual Customer Service Representative (Spanish-English)

Location: on- site: Corona

Employment Type: Full-Time | On-Site

Are you a people person who thrives in a fast-paced environment? We’re looking for a Bilingual Customer Service Representative to join our on-site team and provide exceptional support to our Spanish- and English-speaking customers.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls, emails, and live chat inquiries from Spanish-speaking and English-speaking customers.
• Problem Solving: Assist customers with product information, order status, returns, and troubleshooting.
• Documentation: Accurately log all customer interactions and maintain up-to-date records in our CRM system.
• Team Collaboration: Work closely with other departments (sales, logistics, technical support) to resolve customer issues efficiently and ensure a seamless experience.

Requirements:

• Language Skills: Fluent in both Spanish and English (written and spoken).
• Communication: Strong interpersonal, verbal, and written communication skills.
• Experience: Prior experience in a customer service or support role is preferred.
• Technical Skills: Comfortable using customer service platforms (e.g., Zendesk, Salesforce) and standard office software.

Job Tags

Similar Jobs